EcoStruxure Hybrid DCS [2018] &[2019]: How to solve the issue that the simulator is in “Not Reachable” status when deploy the built project?

1. Issue

When deploying the built project to simulator, the status of the simulator is always in “Not Reachable”. Then the project can’t be downloaded to simulator.

2. Product Line

Hybird DCS 2018 R2, Hybrid DCS 2019

3. Environment

Hybird DCS 2018 R2, HDCS2019, Unity Pro V13.1, Win7 Pro SP1

4. Resolution

This issue is due to that after running the simulator, the RatSRV.exe is not running in the background process properly or crash, when deploy the built project in Hybird DCS.
Since that, we recommend two solutions below and then check whether customer still can see the issue:

1> Remove the Hybird DCS 2018 totally and reinstall.
2> Please try to start the RatSrv.exe which located in the below path.
“C:\Program Files (x86)\Common Files\Schneider Electric Shared\RAT”
3> Run the RatSrv.exe in the installation package.
"C:\Softwares&Tools\HDCS2019 Iso\Common\Schneider Electric Shared\RAT"

פורסם עבור: שניידר אלקטריק ישראל