SmartConnect Smart-UPS loses connectivity with the cloud after a period of time.
Issue:
SmartConnect Smart-UPS loses connectivity with the cloud after a period of time.
The symptoms are
- Status page in SmartConnect Portal shows "Communications Lost" for the device.
- UPS LCD Display shows SmartConnect status as "SC.4" or "Contacting" depending on the device type.
Product Line:
SmartConnect Smart-UPS
Environment:
SmartConnect Smart-UPS
Cause:
Firmware
Solution:
Reboot the network interface of the Smart-UPS per the instructions in FAQ FA322105. Once communications have been re-established with the cloud, verify that the UPS firmware is up to date. To verify the firmware version, log in to SmartConnect.apc.com. Go to Dashboard, select View UPS from the list of UPS, select Device to view the UPS firmware version.
For instructions on how to manually update the Smart-UPS firmware, see Schneider Electric FAQ FA279197.
Verify that your firewall will allow connectivity to the cloud server. See Schneider Electric FAQ000230321
게시 대상: 슈나이더 일렉트릭 Korea
도움이 필요하신가요?
제품 선택기
애플리케이션에 적합한 제품과 액세서리를 빠르고 쉽게 찾을 수 있습니다.
견적 받기
영업 관련하여 온라인으로 문의하시면 전문가가 연락드립니다.
구매처
해당 지역의 가장 가까운 슈나이더 일렉트릭 대리점을 쉽게 찾을 수 있습니다.
지원 센터
한 곳에서 모든 요구 사항에 대한 지원 리소스를 찾아보십시오.