UPS does not shut down after power-related events when configured with PowerChute Business Edition

Issue:
UPS does not shut down after power-related events (“Power Failed” or “Low Battery” events).

Product:
PowerChute Business Edition v9.2.1 and higher

Environment:
UPS devices with the C postfix, e.g. SMT 750C, SMC 1500C

Solution:

Upgrade your UPS firmware to the latest revision to resolve the issue. For more information, see Knowledge Base article FA279197 available on the APC website.

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