Issue: Smart-UPS Ultra 2.2 & 3kVA models may experience one of the following conditions:
- P.08, P.11, P.16 or P.19 alarm
Example of alarms screens displayed by the UPS:
Product Line: Smart-UPS Ultra 2.2 & 3kVA models
Environment: UPS units with ID 1062 and 1063, firmware version 04.8 or lower
Refer to this video on how to locate the ID for APC Smart-UPS models.
Resolution: UPS firmware versions 04.9 and 05.1 improve the handling of these alarms. Should you encounter any of these alarm conditions with your Smart-UPS Ultra 2.2 & 3kVA, follow the below steps for resolution:
- Do not attempt to clear the alarm by power cycling the UPS.
- Do not attempt to update the UPS firmware - if the UPS has an active alarm, it will not be possible to update the UPS firmware.
- Contact your local APC by Schneider Electric Technical Support for a warranty replacement of any UPS system reporting these alarms, that are in warranty.
- After receiving a warranty replacement, update the firmware of the replacement UPS to the latest firmware version.
We recommend proactively updating the firmware of any additional Smart-UPS Ultra 2.2 & 3kVA units in your inventory that are not reporting any alarms. To update the UPS firmware to the latest version, refer to FA164737.
Alternatively, refer to the below FAQ articles, depending on the method you wish to utilize to update the UPS firmware:
- Update using a Serial connection and the Firmware Upgrade Wizard
- Update using the web interface of the Network Management Card
- Update using the command line interface of the Network Management Card
- Update via Smart-Connect
