Issue
An ION Service is removed after installation or does not get installed
Environment
Command Prompt running as administrator
Product
ION Enterprise 6.0
StruxureWare Power Monitoring (SPM) 7.0
Power Monitoring Expert 7.2
Power Monitoring Expert 8.x
Power Monitoring Expert 9.x
Power Monitoring Expert 2020
Power Monitoring Expert 2021
Power Monitoring Expert 2022
Power Monitoring Expert 2023
Power Monitoring Expert 2024
Cause
Many different reasons could cause an ION service to not exist. If the issue is during the installation process it is recommended to contact technical support for assistance.
Resolution 1:
Any of the ION services can be registered from the command line by running:
"-Service"
and unregistered with:
"-UnregServer"
The EXE files are located in \system\bin folder.
Below is an example of registering the OPC service.
Below is a list of the executables associated with each ION service. Not all services are available in each version of the software:
| Service | Executable |
|---|---|
| ION Alert Monitor | AlertMonitor.exe |
| ION Cloud Agent | Cloud.Agent.Pme.Service.exe |
| ION Component Identifier | PMLexeMonikers.exe |
| ION Connection Management | PMLConnectionManager.exe |
| ION Diagnostics and Usage | IONDiagnosticsAndUsage.exe |
| ION Event Watcher | IONEventWatcherService.exe |
| ION Log Inserter | logsrv.exe |
| ION Log Subsystem Router | LogSubsystem.Service.exe |
| ION Managed Circuit | LogicalDevice.AutoConfig.ServiceHost.exe |
| ION Network Router | PMLNetman.exe |
| ION OPC Data Access | ION.OpcDaServer.exe |
| ION Power Quality Aggregation | IONPowerQualityAggregator.exe |
| ION PQDIF Exporter | PQDIFExporter.exe |
| ION Query | QueryServer.exe |
| ION Real Time Data | IONServices.exe |
| ION Report Subscription | IONReportSubscriptionService.exe |
| ION Site | siteserv.exe |
| ION Software Alarm or ION Software Data Processing | DataProcessorService.exe |
| ION Software Modbus Gateway | ModbusGatewayService.exe |
| ION Virtual Processor | vip.exe |
| ION XML Subscription | WebReach.XMLSubscriptionService.exe |
| ION XML Subscription Store | SubscriptionStore.exe |
Resolution 2:
If the first process does not work and/or throws an error, then a different command can be used. Windows has a built-in command named "sc.exe delete". The format for using this is command is: sc.exe delete <ServiceShortName>
To find the short name of each service Power Monitoring Expert uses go to Registry Editor (you can go to Windows > Run > regedit.exe) and to the path Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Schneider Electric\Power Monitoring Expert\[Product Number associated with version].
You can then press the carrot/arrow beside the product number to expand the options below and the carrot/arrow beside ServiceMetadata to expand the folders within that one. This will provide the short name for all the Power Monitoring Expert services. See the screenshot below:
To recover these services that have been deleted, a reconfigure of the Power Monitoring Expert software can be done from the installer Window.
Released for: Schneider Electric Macedonia
