Issue:
What to check if the touch screen of an HMIG5U/HMIG5U2 is not responding.
Product Line:
HMIG5U, HMIG5U2, iPC
Resolution:
If the touch screen of your HMIG5U or HMG5U2 is not responding to your touch, plug in a keyboard and mouse and navigate to the Windows Services settings by typing "services" in the Start Menu.
Upon opening the Windows Component Services dialog, click on "Service (Local)" and find the "TabletPCInputService" service. Ensure that this service is setup to run Automatically and is currently running.
If the service is somehow turned off, deactivate the EWF (Enhanced Write Filter), and then set the service to run Automatically.
Reboot Windows (from the start menu) and confirm if the touch screen now works.
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Released for: Schneider Electric Macedonia
