Issue
I have an error code on my EM3570 series meter.
Product Line
EM3570, EM3570A, EM3570X, EM3570AX
Environment
Energy Meter Diagnostic
Cause
EM3570 Series meter has a diagnostic error code
Resolution
Please see below for the EM3570 Series Diagnostic Error code, Description, and possible solution.
| Diagnostic Code | Description | possible solution |
| (no code) | LCD display not visible | Check and adjust LCD contrast / backlight setting. |
| (no code) | Push buttons do not function | Restart the meter by powering off and powering on again. |
| 101,102 | Metering stops due to internal error, Total energy consumption is displayed. | Enter the configuration mode and implement Reset Config. |
| 201 | Metering continues. Mismatch between frequency settings and frequency measurements. | Correct frequency settings according to the nominal frequency of the power system. |
| 202 | Metering continues. Mismatch between wiring settings and Wiring inputs. | Correct wiring settings according to wiring inputs |
| 203 | Metering continues. Phase sequence reversed. | Check wire connections and correct wiring settings, if needed |
| 205 | Metering continues. Date and time have been reset due to loss of power. | Set date and time. |
| 206 | Metering continues. Pulse is missing due to overload on energy pulse output. | Check the energy pulse output settings |
| 207 | Metering continues. Abnormal internal clock function | Restart the meter by powering off and powering on again then reset the date and time. |
| 301 | Internal communication Error | Check for proper Ethernet cable connection. If the diagnostic code persists for more than 2 minutes, contact technical support. |
| 303 | IP conflict | Check the duplicate IP in the network and assign unique IP for each meter. |
| 304 | IP not set (default IP) | Assign the meter with unique IP |
| (no code) | Unavailability of webpages due to multiple user account logins | Wait for 10 s to re-login. |
