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Search FAQs

PM5560 that has stopped logging kWH on firmware 1.003

Product Line
PM5560

Environment
Logging

Resolution
This is an issue in the 1.x.xxx version of PM5500 firmware which was causing a File Status error condition and issue of occasional missing records in the data log. The device driver stops downloading on-board data logs after some time (approximately 2 months if the data logging interval is 15 minutes)

These issues have been fixed in FW V2.0.1. See FA299853 for how to upgrade the firmware.

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