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Archive and Trim on Foreign OS gives error -2147220421

Goals and Symptoms

User is using Foreign Operation System (Italian) and trying to "Trim and Archive" the ION Enterprise 5.5 database using Database manager. User gets the following error message:

Error reads:

  • Database Archive
    The database archive failed.
    Description: The task reported failure on execution.
    Error code: -2147220421
On clicking OK, the next error message is displayed:

Error reads:
  • ION Database Manager
    The following error occured within the Database Archive task.
    Execution was canceled by user.

Causes and Fixes

CausesThe reason for the above error message when trimming and archiving the databse was due to the regional setting of the user. Regional settings should be as shown below, notice the "Localita"

Change the Location to Canada or United states, as shown below (most English regions should work):

Run the Trim and Archive tool from Database Manager again. The job should complete without any error messages now.

Last Revised: December 7, 2007
Applies To: ION Enterprise
All content © 1992-2007 Schneider Electric

Legacy KB System (APS) Data: RESL190290 V1.0, Originally authored by KBAdPM on 12/08/2007, Last Edited by KBAdPM on 12/08/2007
Related ranges: ION Enterprise V5.5