Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.
		
How can we help you today?
Cannot connect to an M340 when Unity is running in a VMware workstation but can connect to a Quantum PLC.
Issue
After updating to Unity 11.1 within a virtual machine, the M340 fails to connect when using the USB driver.  However, there is
no issue with connecting to a Quantum PLC.

Product Line
Unity, M340

Environment
Windows 7, 10

Resolution
The reason could be due the fact that the windows operating system is not properly updated to support the SHA-2 signed
kernel mode driver. The Schneider Communication drivers installed with Unity Pro V11.1 has been signed with SHA-2
certificates (see https://technet.microsoft.com/en-us/library/security/2880823.aspx for details).  The USB driver that is installed
with Unity 11.1 is also considered to be a kernel mode driver.  As of May 2016, Microsoft required the Kernel-Mode-Drivers to
be signed with an SHA-2 certificate;

To resolve the issue:
  • Ensure that Window operating system has the latest security updates installed.
  • Ensure that the security update found at https://technet.microsoft.com/en-us/library/security/3033929.aspx is installed on the Virtual Machine's Windows7-SP1 64-bit system!

Schneider Electric New Zealand

Explore more
Range:
Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Explore more
Range:

Need help?

  • Product Selector

    Quickly and easily find the right products and accessories for your applications.

  • Get a Quote

    Start your sales inquiry online and an expert will connect with you.

  • Where to buy?

    Easily find the nearest Schneider Electric distributor in your location.

  • Help Centre

    Find support resources for all your needs, in one place.

  • Products Documentation
  • Software and Firmware
  • Product Selector
  • Product Substitution and Replacement
  • Help and Contact Centre
  • Where to Buy?
  • Office Locations
  • Schneider Electric, PDL & APC Phone: 0800 741 303
  • Careers
  • Company Profile
  • Report a misconduct
  • Newsroom
  • Investors
  • EcoStruxure
  • Job Search
  • Blog
  • Privacy Policy
  • Cookie Notice
  • Conditions of Sale
  • Change your cookie settings