Issue
Try to use Management Console's "Deactivate Alarms" feature, as a non-admin user, to deactivate one or more of those active alarms and the following error will appear:

"an unexpected condition was encountered while initializing the AlarmInactivator: Write to Primary data queue failed.."



Product Line
Power Monitoring Expert 9.0

Envorinment
Management Console -  "Deactivate Alarm" feature

Cause
PME's MQ setup uses the "Everyone" bucket for permissions and permissions set for the "Everyone" group DO NOT APPLY to domain users by default.

Resolution

Resolution 1:
Run Management Console "As Administrator" (i.e. the right-click menu in Windows).

Resolution 2:
1. Log in as administrator of the server
2. Open the Windows Start menu and search "Computer Management"
3. Open Computer Management then expand Services and Applications > Message Queues
4. Check permissions for all of the private queues by right-clicking on each of them and selecting Properties > Security

• List of private queues to check:
  • cloudagent_control
  • cloudagent_data
  • logsubsystemprimaryrouter_control
  • logsubsystemprimaryrouter_data
  • logsubsystemsecondaryrouter_control
  • logsubsystemsecondaryrouter_data
• Make sure each of the queues listed above have the following permissions:
  • "Everyone" group has access to allow:
    • Get Properties
    • Get Permissions
    • Send Message
  • "Administrators" group should have full access to the queue
  • "ANONYMOUS LOGON" Group should only have access to:
    • Send Message

5. If the issue persists (and using Windows domain account), add the domain group to the security tab and allow permissions to:

• Get Properties
• Get Permissions
• Send Message

6. Restart "Message Queuing" service in Services

Released for: Schneider Electric New Zealand