Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.
		
How can we help you today?
Time sync from PME to TransferPact Active Automatic, EM3570 device causing 1 hr difference in timestamp

Environment:

Power Monitoring Expert 2023, 2024, 2024R2

----------------------------------------------------------------------

Product Line:

TransferPact Active Automatic, EM3570

----------------------------------------------------------------------

Description of the issue:

  1. Connect a TransferPact Active Automatic or EM3570 in the Management Console.
  2. Check the time sync with PME.

Image 1

Image 2

----------------------------------------------------------------------

Workaround:

  1. Open the .XML file for that device type, either from the config\translator folder if using a modified file or from the system\translator folder.
  2. Change the DeviceTimeLocale to "Local" in the XML file as shown in the attached screenshot below.
  3. Restart the ION Network Router service.

Image 3

Image 4

Schneider Electric Saudi Arabia

Explore more
Range:
Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Explore more
Range:

Need help?

  • Product Selector

    Quickly and easily find the right products and accessories for your applications.

  • Get a Quote

    Start your sales enquiry online and an expert will connect with you.

  • Where to buy?

    Easily find the nearest Schneider Electric distributor in your location.

  • Help Centre

    Find support resources for all your needs, in one place.

  • Product Documentation
  • Software Downloads
  • Product Selector
  • Product Substitution and Replacement
  • Help and Contact Centre
  • Find our Offices
  • Get a Quote
  • Where to buy
  • Careers
  • Company Profile
  • Report a misconduct
  • Accessibility
  • Newsroom
  • Investors
  • EcoStruxure
  • Job Search
  • Blog
  • Privacy Policy
  • Cookie Notice
  • Terms of use
  • Change your cookie settings