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Video: Power Monitoring Expert (PME) components, Vista, Designer, and Management Console fail to load.

Published date: 15 December 2020

When attempting to open Vista, Designer or Management console it may fail with a warning that this module is not licensed or become stuck in a state of loading.

Product line
Power Monitoring Expert 7.2.x
Power Monitoring Expert 8.x (applies to Base, Health Care, or Data Center Edition)
Power Monitoring Expert 9.0
Power Monitoring Expert 2020

The trial license applied at installation of the software has expired.
Regardless of active license already being installed the trial license can still interfere and exhibit these behaviors

Note: The Trial cannot be re-added or reinstated once it has been removed.​

To remove the PME Trial License:
  • Navigate to Start > All Programs > Schneider Electric > License Manager
  • Right click on the License Manager icon and Send To > Desktop (to create a shortcut)
  • Right click on the shortcut > Properties
  • At the end of the Target string add a space and then the  word 'expert' (i.e.:"C:\Program Files (x86)\Schneider Electric\ION Enterprise\LicenseManager\LicenseManager.exe" expert), as shown below.
  • Click Apply, then click OK to close
  • Double click the License Manager icon to open the License Manager
  • Right click on the Trial license and click Delete
  • Navigate to the folder C:\Program Files (x86)\Common Files\Schneider Electric Shared\PME\08.00\License and delete the trial .asr file.
  • Delete the shortcut on your desktop and verify that the trial license has been fully removed from Management Console. 
To watch the video please click HERE.

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