{}

Search FAQs

{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}

Video: Power Monitoring Expert (PME) components, Vista, Designer, and Management Console fail to load.

Issue
When attempting to open Vista, Designer or Management console it may fail with a warning that this module is not licensed or become stuck in a state of loading.

Product line
Power Monitoring Expert 7.2.x
Power Monitoring Expert 8.x (applies to Base, Health Care, or Data Center Edition)
Power Monitoring Expert 9.0
Power Monitoring Expert 2020

Cause
The trial license applied at installation of the software has expired.
Regardless of active license already being installed the trial license can still interfere and exhibit these behaviors

Resolution
Note: The Trial cannot be re-added or reinstated once it has been removed.​

To remove the PME Trial License:
  • Navigate to Start > All Programs > Schneider Electric > License Manager
  • Right click on the License Manager icon and Send To > Desktop (to create a shortcut)
  • Right click on the shortcut > Properties
  • At the end of the Target string add a space and then the  word 'expert' (i.e.:"C:\Program Files (x86)\Schneider Electric\ION Enterprise\LicenseManager\LicenseManager.exe" expert), as shown below.
  • Click Apply, then click OK to close

  • Double click the License Manager icon to open the License Manager
  • Right click on the Trial license and click Delete
  • Navigate to the folder C:\Program Files (x86)\Common Files\Schneider Electric Shared\PME\08.00\License and delete the trial .asr file.
  • Delete the shortcut on your desktop and verify that the trial license has been fully removed from Management Console.
To watch the video please click HERE.
Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Explore more
{"support":{"yesButton":"Yes","noButton":"No","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Did this answer your question?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}
Explore more