Question 1

Q: How to install motor mechanism for Compact NSX molded case circuit breaker (MCCB)?

Accepted Answer

A: Please follow the steps below to install a motor mechanism for Compact NSX. For detailed instruction with images, please sign up for an account in MySchneider Partner Portal to access the training link. Remove cover of circuit breaker and pick up the label sticker from the existing breaker and affix to the motor mechanism front face.Fix and fit up the SDE adapter and SDE contact on to circuit breaker.Fix the motor mechanism with the 4 screws provided.Wire up the motor mechanism Align motor mechanism slot with toggle handle of circuit breaker for closed up. In “manu” mode, you may have to pull back the charging level to allow the motor mechanism slot to align and meet up with the circuit breaker toggle handle. Close up the motor mechanism and checked in “manu” mode to see if the breaker can close and open correctly in order to verify the MT is fitted correctly by pressing the “On” and “Off” front face pushbuttons. Repeat again to check on the manual charging function as well. Fit up the transparent coverConnect the wire cables to a power supply to check to motor mechanism electrical opening and closing orders function via a test. Note : Put the mode in “auto” mode. For more information about Compact NSX and its accessories, please visit the webpage here: Compact NSX

Question 2

How to Download Marine Certificate for Compact NSX from SE Website

Accepted Answer

You can download the Compact NSX marine certificate via SE website by following the instructions below: 1) Go to your local SE Website: Singapore: se.com/sg Philippines: se.com/ph Malaysia: se.com/my Then at the SE website, click on the floating green icon for the support center. 2) Under support center menu, click the link for "Document and Software Download" 3) We will then be directed to "Product Documentation and Software Downloads" page, from there kindly click the link for "Conformity Assessments". 4) Under Conformity Assessments page, type in the relevant keywords of the certificate in the search bar then click on search. 5) Under results you may browse on the different relevant files then choose the most appropriate as per file name shown, lastly click on download.

Question 3

How to choose the correct Residual Current Circuit Breaker (RCCB) for my application?

Accepted Answer

Specification RequirementsFor us to identify the correct Residual Current Circuit Breaker (RCCB), we will be needing the following information:-No of poles:-Earth Leakage Sensitivity:-Ampere Rating:-Operating Voltage:-Type: (if unsure of RCCB Type, see chart below)Once we have these information, you may proceed to the respective product selector per country:Singapore: https://www.se.com/my/en/product-range/7559-acti-9-iidMalaysia: https://www.se.com/sg/en/product-range/7559-acti-9-iidPhilippines: https://www.se.com/ph/en/product-range/7559-acti9-iid​​​​​​How to use Product Selector:1. Click on the Product Selector on the webpage:2. Input all the information that we've gathered earlier, for example, we are looking for the following specification:-No of poles: 4 Poles-Earth Leakage Sensitivity: 100mA-Type: AC-Ampere Rating: 63A-Operating Voltage: 380VacHow to choose product using Filter on Acti 9 iID page:If there's a problem with the configurator, you may resort to the 2nd method which is to configure on the page's filters as shown below:Note: If the product is not found on the product selector or you're having issues with the tool, please contact your country's customer care center to seek Technical Support

Question 4

How to choose the correct Schneider Electric Power Meter range for your application?

Accepted Answer

IEM3000 Series:More than a stand-alone kWh metre, Acti9 iEM3000 energy metres provide extensive real-time measurements and insights into energy consumption to enable cost management applications for buildings and infrastructure. Native support for multiple protocols makes integration with existing networks easy, while multiple tariffs provide flexibility to match utility billing structures for bill verification. Native support for Modbus RS-485, BACnet, M-bus, and LonWorks protocols.Compatible with the Acti9 communication system.Measuring Instruments Directive (MID) compliant. Real-time measurements for voltage, current, power, and power factor offer insight into energy usage. Collects data for WAGES (water, air, gas, electricity, and steam) monitoring.Differentiate energy consumption with four-quadrant metering.Use multiple tariffs to manage utility costs and verify bills with up to four-time slots.Anti-tamper sealing parts for metering connections (voltage, current, DI/DO) help ensure data security and integrity.Internal clock saves the date and time of the last reset to verify the start of measurement campaigns and detects when the clock has been altered.Bottom-to-bottom direct connection with multiple sensor connection options, including direct, 1A/5A CT, 0.333V/1.0V CT, and Rogowski coil.Separate power and communication connections to reduce the risk of wiring errors.Two clip DIN rail attachments for greater stability and vertical installation. More information can be found on the brochure below:https://download.schneider-electric.com/files?p_Doc_Ref=PLSED310049EN_WebPM2000 Series:Energy and power meters provide all the measurement capabilities required to monitor an electrical installation in a single 96x96 mm unit. Two variants are available with LED and LCD display options. Active energy Class 0.5S as per IEC 62053-22, Active energy Class 1.0 as per IEC 62053-21Reactive energy Class 1.0 as per IEC 62053-24 standardTested in accordance with IEC 62052-11 standard for 5 A, I-nominal and 1 A, I-nominal (field settable)Active load timers monitor meter operation and Run hours, advising maintenance requirements Field configurable password for securing setup information to prevent tampering of integrated valuesCyber security option to disable RS-485 port through front panel keys, protecting against unauthorized access, which is helpful during installation and trouble shooting of communication networkLED display: Auto scaling, 9+3 digits for energy, 4 digits for other parametersLCD display: 6 digits with auto scaling for energy and other parameters 12 A.M. snap shot summary page stored in the meter for 24 hours2 configurable rate counters display values in customer specified units based on energy measuredEnergy preset feature for retrofit applicationOptional I/O modules available: 2 Digital Inputs& 2 Outputs or 2 Analogue Inputs & 2 Outputs for comprehensive WAGES monitoringMounts using two clips, no tools requiredCompact size with maximum of 54 mm depthConnectable up to 480 V ac L-L +/- 10% without voltage transformers for category III, double insulated installations Test LED on front panel for test and calibration on site or in laboratoryHeart-beat LED indicates normal functioning and communication status if connected to RS-485 network PM5000 Series:PowerLogic PM5000 series power meters provide affordable, precision metering. They are ideal for high-end cost management applications, and deliver the measurement and accuracy capabilities (Class 0.2S (PM5500 models) and 0.5S (PM5100, PM5300 models) for active energy metering to allocate energy usage, perform tenant metering and sub-billing, pin-point energy savings, optimize equipment efficiency and utilization, and perform a high level assessment of the power quality in an electrical network Accuracy class 0.2S (PM5500 models) and 0.5S (PM5100, PM5300 models) for active energy meteringCompliance to regulations EN50470-1/3 (MID), IEC 61557-12, IEC 62053-21/22, IEC 62053-23BTL-approved BACnet/IP protocol (PM5500 models) simplify meter integration into new or existing BMS systemsModBus TCP and BACnet IP protocols (PM5500 models) allow more than one system to communicate with the same meter at the same time.Dual Ethernet ports (PM5500 models) to daisy chain meters together - less wiring, simpler installationEthernet-to-serial gateway functionalityOnboard web pages (PM5500 models) for viewing real-time and logged informationCyber security enhancements to help ensure data integrityData logging (PM5300, PM5500 models) locally in non-volatile memory ensures that information is not lost during a power or communications outageMultiple tariffs (PM5300, PM5500 models) give you flexibility in your billing structureIndividual harmonics in addition to THD and TDD to help locate the source of disturbancesGraphical display with intuitive menu-driven navigation means information is easy to locate and read (optional remote display for PM5563 meters)Compact design, two clips for mounting4 current inputs (PM5500 models)Extended voltage range (direct connection up to 690 V L-L)Real-time clock with battery back up PM8000 Series:Designed to monitor and analyze power quality and energy usage in commercial and industrial applications, PowerLogic PM8000 is a high-performance power quality meter with waveform capture, harmonic analysis, and compliance monitoring to provide accurate and reliable measurements. With patented ION™ technology embedded in the meter, it delivers pre-configured functionality and is easily customizable. Voltage Input: Measure power, energy, and instantaneous valuesAuxiliary power is available in two options: standard supply or low-voltage DC supply.Connect to four modules to support digital I/O, analog I/O, or additional communication modules such as fiber ethernetMonitor the status of switches or pulse count for totalization applicationsEnable configuration changes and extract data to interpret and visualize the information provided by the meterFor switching applications, demand synchronization, and energy pulsingMake quick configuration changes and retrieve energy data via the RS-485 Serial communication portNotifications for active alarm conditionsCurrent Input: Measure power, energy, and the instantaneous valuesAccuracy Class 0.2S256 samples / cycle (PM8000 essential and PM8000) while 512 samples / cycle for PM8000 AdvancedLogging Memory: 64MB (PM8000 essential) and 512MB (PM8000 and PM8000 Advanced)Modbus RTU and TCP, ION, DNP3, IEC 61850Optional Communication Port: * 4-Wire RS485 and Fiber-Ethernet (1 Fiber Ethernet and 1 4-Wire RS485 option module supported per meter)Time Synchronization: PTP, GPS, IRIG-B, NTP/SNTPOnboard I/O: 3DI / 1DOExpansion I/O: 6DI / 2 RO or 2 AO / 4 AI (up to four modules can work simultaneously)Cyber Security: Secure protocol support (HTTPS, SFTP, SSH); user-based access control; ability to enable / disable physical comm ports, TCP ports; audit logging; digital signature, secure password storage More information can be found on the brochure below:https://download.schneider-electric.com/files?p_Doc_Ref=998-21195692_Advanced_MeteringION9000 Series:Accurate, secure, and built to last, award-winning PowerLogic ION9000 is designed for the most demanding applications – from revenue metering to power event analysis. With onboard power quality analytics, disturbance direction detection targets the origin of electrical events for faster diagnosis and resolution. No event is missed, even high-speed transients. Onboard I/OSealable Covers for voltage, current, and control powerCalibration Pulses (kWh and kVARh)Sealable door (Memory expansion, clock battery and hardware lock)Current InputsOnboard Comms (2 ethernet and 2 RS-485)IP65 / UL certified to resist : Water, Dust, Oils and FlameHigh Quality Touch screen guaranteed in harsh temperature/humidity ranges.85 degrees viewing angleAccuracy Class 0.1S1024 samples / cycle (ION9000) and 10MHz (ION9000T)2GB Logging MemoryCommunication ports: Dual Ethernet + 2 x RS485 + USB* + opticalOptional Communication Ports: 4-Wire RS485 and Fiber-Ethernet (1 Fiber Ethernet and 1 4-Wire RS485 option module supported per meter)Communication Protocols: Modbus RTU and TCP, ION, DNP3, IEC 61850, DLMS Time Synchronization: PTP, GPS, IRIG-B, NTP/SNTPOn board I/O: 8DI / 4DO / 2ROExpansion Module: 6DI / 2 RO or 2 AO / 4 AI (up to four modules can work simultaneously)Cyber Security: Secure protocol support (HTTPS, SFTP, SSH); user-based access control; ability to enable / disable physical comm ports, TCP ports; audit logging; digital signature, secure password storage More information can be found on the brochure below:https://download.schneider-electric.com/files?p_Doc_Ref=998-21195692_Advanced_Metering

Question 5

Replacing the Battery in a Smart-UPS

Accepted Answer

Issue: Smart-UPS requires battery replacement. Product line: Smart-UPS Environment: All models, all serial numbers. Cause: Smart-UPS batteries require replacement every 3-5 years. This document will assist you in replacing the battery. Resolution: Click Here to search by part number for the exact Smart-UPS unit you are using.On the product page of each Smart-UPS unit you will find a link to the user's manual on the "Documentation" tab. The manual for each unit will explain the battery replacement procedure.If your UPS is not listed your UPS may not have user replaceable batteries. Please contact our Customer Solutions Team for more information: https://www.se.com/ww/en/work/help/ Please refer to your users manual for the procedure for your specific model.

Question 6

Material Safety Data Sheets (MSDS) or Safety data Sheets (SDS) for Batteries Used in APC UPS 1 Phase Systems

Accepted Answer

Issue:I require the Material Safety Data Sheet (MSDS) or Safety Data Sheet (SDS) for various APC single phase UPS products.Product Line:All APC Single phase UPSEnvironment: All APC UPSCause: The majority of batteries used in APC by Schneider Electric Uninterruptible Power Supply (UPS) systems and Replacement Battery Cartridges (RBCs) are contained within cartridges and are sealed, non-spillable, maintenance-free lead acid batteries. The batteries are a manufactured article consisting of a plastic, sealed case, terminals and flame arrestor vent caps. Case color varies. The electrolyte is contained within the case and consists of the electrolyte held captive in an adsorbed glass mat (AGM) or gel matrix. There is no “free” electrolyte to leak out of the case. Under normal use and handling, there is no contact with the internal components of the battery or the chemical hazards. Under normal use and handling, these products do not emit regulated or hazardous substances. The design life of a sealed lead acid battery is 3-5 years depending on environmental factors. Using the batteries past the end of it’s design life can result in electrolyte leakage. In a few cases, Replacement Battery Cartridges (RBCs) containing High Power Lithium Ion Cell, Phosphate-Based are also used. These batteries are used stricitly in select models found in the Back-UPS Connect family. Resolution: North America UPS Battery MSDS Back UPS, Smart UPS, Easy UPS, Symmetra LX, Symmetra RMAll VRLA RBC, SYBT2, SYBT5Click Here Smart UPS Line Interactive Lithium Ion UPS Battery MSDS UN38.3 SCL500RM1NC / SCL500RM1UC / SCL500RM1UNCN/AClick HereClick HereSMTL750RM2UC / SMTL1000RM2UC / SMTL1500RM2UC N/AClick HereClick HereSMTL2200RMXXX / SMT2K2RMXXX / SMT3000RMXXX / SMT3KRMXXXAPCRBC174-LIClick HereClick Here Smart UPS Ultra UPS Battery MSDS UN38.3 SRTL2K2RM1UC / SRTL2K2RM1UNC / SRTL3KRM1UNC / SRTL3KRM1UWCAPCRBC173-LIClick HereClick HereSRTL50RMBP1U-LIN/AClick HereClick HereSmart UPS Ultra 5K-10K / SRTL180RM2UBP / Smart UPS Modular UltraSRYLBMClick HereClick Here Easy UPS Online Lithium Ion UPS Battery MSDS UN38.3 SRVSL1KRARK / SRVSL2K2RARK / SRVSL3KRARKRBCV181-LI / RBCV182-LI / RBCV183-LIClick HereClick HereSRVL48RMBP2U N/AClick HereClick HereSRVL48RMBP3UN/AClick HereClick Here Schneider Off-Grid UPS Battery MSDS UN38.3 PPS330N/AClick HereClick HerePPS500N/AClick HereClick HerePPS730N/AClick HereClick Here Microsoft Surface Hub 2S & Surface Hub 3 UPS Battery MSDS UN38.3 CSH2Click HereClick Here EU / International UPS Battery MSDS Back UPS, Smart UPS, Easy UPS, Symmetra LX, Symmetra RMAll VRLA RBC, SYBT2, SYBT5Click Here Smart UPS Line Interactive Lithium Ion UPS Battery MSDS UN38.3 SCL500RMI1UC / SCL500RMI1UNCN/AClick HereClick HereSMTL750RMI2UC / SMTL1000RMI2UC / SMTL1500RMI2UC N/AClick HereClick HereSMTL2200RMIXXX / SMT2K2RMIXXX / SMT3000RMIXXX / SMT3KRMIXXXAPCRBC174-LIClick HereClick Here Smart UPS Online Lithium Ion UPS Battery MSDS UN38.3 SRTL1000RMXLI / SRTL1500RMXLIXBP48RM1U-LIClick HereClick HereSRTL2200RMXLI / SRTL3000RMXLIXBP48RM1U2-LIClick HereClick HereSRTL1000RM4UXLI / SRTL1500RM4UXLI / SRTL2200RM4UXLI / SRTL3000RM4UXLIXBP48RM2U-LIClick HereClick Here Smart UPS Ultra UPS Battery MSDS UN38.3 SRTL2K2RM1UIC / SRTL2K2RM1UINC / SRTL3KRM1UINC / SRTL3KRM1UICAPCRBC173-LIClick HereClick HereSRTL50RMBP1U-LIN/AClick HereClick HereSmart UPS Ultra 5K-10K / SRTL180RM2UBP SRYLBMClick HereClick Here Easy UPS Online Lithium Ion UPS Battery MSDS UN38.3 SRVL1KRIRK / SRVSL1KRIRK / SRVL2K2RIRK / SRVSL2K2RIRK / SRVL3KRIRK / SRVSL3KRIRKRBCV181-LI / RBCV182-LI / RBCV183-LIClick HereClick HereSRVL48RMBP2UN/AClick HereClick HereSRVL48RMBP3UN/AClick HereClick Here Schneider Off-Grid UPS Battery MSDS UN38.3 PPS330N/AClick HereClick HerePPS500N/AClick HereClick HerePPS730N/AClick HereClick Here Microsoft Surface Hub 2S & Surface Hub 3 UPS Battery MSDS UN38.3 CSH2N/AClick HereClick Here APC Back UPS Connect UPS Battery MSDS UN38.3 CP12036LIN/AClick HereClick Here

Question 7

Somove license activation (Version 2.8 and above)

Accepted Answer

To activate Somove V2.8 and above, please follow these instructions. 1. Open this website: https://www.se.com/us/en/shop/software/process-license and click Download License File: 2. Afterwards, you will be directed to log in to mySchneider. If you have create an account, enter your email, click continue and enter your password then click Login. 3. Once logged in, this page will appear next. Select the appropriate license file to use and download if you are only looking for a specific software to download by clicking the individual hyperlinks below. For Somove, click Somove-2.X License File.zip to download the files. After download, extract the files. 4. Once download and extracting the files are done, the folder should contain the following. Click the folder to open the contents. After that, you should see the license file: 5. Open the folder. Copy the file and place the “.lic” file (license file only not the whole folder) in the following folder: "C:\Program Files (x86)\Common Files\Schneider Electric Shared\LicenseFiles". When you restart the Somove software, the license will be automatically activated, allowing you to continue using the software. For Somove, if License state indicates Registered, it means the software is activated.

Question 8

Warranty Support and Verification

Accepted Answer

I have a 1PH APC Product. What is your warranty policy? Product Line APC equipment purchased from qualified and legitimate resellers and/or distributors. Resolution At APC by Schneider Electric, we value your business and are committed to ensuring your devices are properly registered and supported. To verify your unit’s warranty status or correct any details, please use our online services:🔗 Check Warranty Status Warranty Policy References For your convenience, warranty policies are outlined in the following resources: APC Back-UPS™ and APC Portable Power Station (Schneider OffGrid):🔗 View FAQ APC Smart-UPS™:🔗 View FAQ APC Rack PDU, Rack ATS, and SmartSlot™ Cards:🔗 View FAQ APC Symmetra LX and RM™, including compatible replaceable modules:🔗 View FAQ Warranty Discrepancies and Support In rare cases, warranty records may not reflect the actual purchase date. If you notice any discrepancies or would like to confirm or correct your warranty details, please contact us: 📞 Phone: 1-800-800-4272💬 Live Chat: Chat with Technical Support Please have the following information ready: Model or SKU numberSerial Number (SN) of the device or accessory Note: The location of the serial number may vary depending on the model. Our support team can assist you in locating it. Warranty Disclaimer Schneider Electric reserves the right to refuse warranty correction for any unit or device not purchased through authorized resellers or legitimate distributors. To ensure eligibility for warranty support, customers may be required to present proof of purchase from a recognized sales channel. For a list of authorized resellers and distributors, please visit: 🔗 Schneider Electric Partner Locator

Question 9

What is the selection criterion of Circuit Breakers for the Capacitor bank application.

Accepted Answer

The selection should be done after derating the Circuit Breaker taking into consideration voltage variation and capacitors tolerances that could increase nominal current up to 1.5In. The Derating factor of 1.5In Where In = Q/ ( Square root of 3 ) Un Q = Capacitor Power Un = Nominal Voltage Choose the Micrologic with delay time selection, so that the Circuit Breaker does not trip due to initial high inrush current. Also to be taken into account are the parameters like supply frequency, operating voltage & harmonics level of the power system for such application. Refer the attached sheet for further details for selection of Circuit Breaker for Capacitor duty application. Note: Use the phase barrier between the phases in Circuit Breaker to prevent flashover due to heavy inrush current.

Question 10

Why is Neutral and Earth (Ground) Connection forbidden Downstream from Main Panel?

Accepted Answer

The question is often asked what is the maximum voltage permitted between the Neutral and Earth (Ground) conductor and if the Neutral and Earth can be bridged to achieve a zero value.This can be a difficult topic, in fact in many cases it can be dangerous. As you will see from the attached document, there are many reasons why it is not allowed.

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