{}

Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.
Search FAQs
What to do when Web Gate says the Side-by-side configuration is incorrect?
Issue:
Web Gate is unable to launch and there is an error stating that the Side-by-Side configuration is incorrect.

Product Line:
Vijeo Designer (all versions)

Resolution:
When there is an error in Web Gate that states your Side-By-Side configuration is incorrect and the runtime cannot start, this means the Microsoft Visual Studio C++ redistributable package has not been installed properly. In order to resolve this problem, you will need to install the Pre-requisite files for the Web Gate Client files. Please contact Technical Support @ 1-888-266-8705 or customer.service@schneider-electric.com to obtain the correct version of the Microsoft Visual Studio C++ redistributable package or please find the files as attached in the zip file below.



Schneider Electric Thailand

Attachment(s)
ISSetupPrerequisites.zip [6.58 MB]
Related products for Schneider Electric Thailand
Range:
Articles that might be helpful Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Related products for Schneider Electric Thailand
Range: