How do I troubleshoot an Altivar Process Drive that would not connect to a Ethernet IP network?

Issue:
Altivar Process Drive connection to Ethernet IP network

Product Line:
Altivar Process Drive (ATV630, ATV930, ATV650, ATV950, ATV660, ATV960, ATV680, ATV980)

Environment:
All serial numbers for Altivar Process Drive

Cause:
N/A

Resolution:

Note: This FAQ goes over some basic checks and troubleshooting tips. For extended troubleshooting please refer to your drives Ethernet IP manual.

Drive Will Not Connect

• Card
  • Confirm Card Module is installed. The ATV600 drive (only) has integrated Modbus TCP and not Ethernet IP. Option module card must be used.
    • FA314976:http://www.schneider-electric.us/en/faqs/FA314976/
  • Only works with Firmware V1.5IExx or above for ATV600 drives only. Should work on any ATV900 drive.
• Installation
  • Make sure proper Ethernet cable is connected to the appropriate Ethernet serial port.
  • Pin Layout - Make sure to use proper pinouts for cables.
    • FA314982:​http://www.schneider-electric.com/en/faqs/FA314982/
  • Isolate any electrical interference
    • Use conduits or other isolating materials
    • Separate control and power connections
  • Add terminating resistors if the drive is at the end or the last of device in the network.
  • Network
    • Check for any duplicate addresses on the network.
    • Check to make sure you have proper configured assemblies
  • Programming
    • Check Basic Settings on the drive. Make sure the following is set:
      • IP Assignment Mode
        • Set to Fixed
      • IP Address
      • Subnet Mask
      • Gateway Address

​
Drive Connects But Will Not Run

• Network
  • Verify you can read from the drive
  • Verify reading and writing to correct Modbus registers
    • Altivar 600 Communication Registers
    • Altivar 900 Communication Registers
• Programming on the Drive
  • Confirm drive is setup for Network Control
    • Check Command and Reference Menu
      • [Complete settings] [Command and Reference]
        • Important Note!: For ATV600  drives only, the Ethernet IP option is a Communication Module it is not Embedded. When selecting option for Ethernet IP use the option for "Reference Frequency Via Fieldbus Module" [Com. Module] not [Embedded Ethernet]​
• ​​Troubleshooting
  • Check Communication Map
    • [Display] [Communication map]
      • ​​Check Command Channel
      • Command Register
      • Ref Freq Channel
      • Ref Freq
  • Disable FDR settings if not using a Faulty Device Replacement.
  • Check LEDs on the drive
  • The following FAQ describes the LEDs status for Ethernet IP Field-bus for the Altivar Process Drives
    • FA315088:http://www.schneider-electric.com/en/faqs/FA315088/
• Reference attached manuals for further troubleshooting

Released for: Schneider Electric Thailand