Issue:
Error Message: Unable to send test email. Check appliance log.
Product Line:
NetBotz v3
Environment:
NetBotz: 355, 455, 450, and 570
NetBotz: all firmware revisions
Cause:
Misconfiguration or network issues can cause test emails to fail.
Resolution:
1) Log into the NetBotz Appliance using Advanced View.
2) Select the Configuration tab.
3) Within Appliance Settings, double-click into E-mail Server.
4) Verify the following information:
- From address (some e-mail servers require a valid from address)
- SMTP server (if using hostname, check DNS settings OR change to use IP Address)
- Port (ensure the port is not restricted on the network)
- SSL Options (if required by the e-mail server)
- Authentication (if required by the e-mail server)
5) Test E-mail Server. If it fails, continue to step 6.
6) Under Appliance Settings, double-click into Network interfaces.
7) Ensure that the Subnet Mask, Gateway, and Hostname are correct.
NOTE: Ensure that there are no spaces within the hostname field.
8) Check your e-mail server logs to see if the emails are being rejected.
Error Message: Unable to send test email. Check appliance log.
Product Line:
NetBotz v3
Environment:
NetBotz: 355, 455, 450, and 570
NetBotz: all firmware revisions
Cause:
Misconfiguration or network issues can cause test emails to fail.
Resolution:
1) Log into the NetBotz Appliance using Advanced View.
2) Select the Configuration tab.
3) Within Appliance Settings, double-click into E-mail Server.
4) Verify the following information:
- From address (some e-mail servers require a valid from address)
- SMTP server (if using hostname, check DNS settings OR change to use IP Address)
- Port (ensure the port is not restricted on the network)
- SSL Options (if required by the e-mail server)
- Authentication (if required by the e-mail server)
5) Test E-mail Server. If it fails, continue to step 6.
6) Under Appliance Settings, double-click into Network interfaces.
7) Ensure that the Subnet Mask, Gateway, and Hostname are correct.
NOTE: Ensure that there are no spaces within the hostname field.
8) Check your e-mail server logs to see if the emails are being rejected.
Released for: Schneider Electric Thailand
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales inquiry online and an expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Center
Find support resources for all your needs, in one place.
