{}

Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.

Search FAQs

Using Firmware Upgrade Wizard v4.2.1 to update the firmware of SRTL2K2RM1UC, SRTL2K2RM1UNC, SRTL3KRM1UC and SRTL3KRM1UNC from 3.5 to 5.0

Issue:
There is currently an issue using v4.3.X Firmware Upgrade Wizard when trying to update the firmware of your SRTL3KRM1UC or SRTL3KRMI1UC Smart-UPS from 3.5 to 5.0.

Product Line:
Smart-UPS SRTL2K2RM1UC (NC), SRTL3KRM1UC (NC) models

Resolution:
Our Firmware team is currently working on a fix for the next Firmware Upgrade Wizard release.

In the meantime, please use this alternative upgrade to your UPS:
  1. Download the Smart-UPS_Firmware_Upgrade_Wizard_v4.2.1.exethat is attached to this FAQ and go through the regular UPS firmware upgrade process.
  2. Download SRTL1035UPS_05-0.enc and SRTL1034UPS_05-0.enc firmware files that are attached to this FAQ.
  3. Follow the steps outlined in FA27919. When running Smart-UPS_Firmware_Upgrade_Wizard_v4.2.1.exe and browsing for the firmware file, select either the SRTL1035UPS_05-0.enc or SRTL1034UPS_05-0.enc downloaded in step 2, depending on the ID of your UPS. Follow the link the video guide on How to locate the UPS ID for APC Smart-UPS. The Firmware Upgrade Wizard will only allow selecting the appropriate file.
  4. Use the USB-A to USB-B communication cable (APC940-0273A) supplied with the UPS, and not the serial cable for the update.
For any issues encountered during the update process or any additional questions, please contact APC Tech Support

Schneider Electric Thailand

Attachment(s)

FirmwareUpgradeWizard_v4.2.1.exe.zipFirmwareUpgradeWizard_v4.2.1.exe.zip [60.44 MB]
Related products for Schneider Electric Thailand
Product:
Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Related products for Schneider Electric Thailand
Product: