How to Resolve SSH Access Issues in PowerChute Network Shutdown After Upgrading to ESXi 7.0 Update 7.0 Update 3d to 3g & from 7.0 Update 3I till 3Q?

Issue:

After upgrading to ESXi 7.0 Update 3d, SSH access might fail with one of the following symptoms:

• If the “AcceptEnv” option is enabled in /etc/ssh/sshd_config, SSH access might fail because the SSHD process does not start, resulting in no response when connecting to the ESXi host.

Product Line:

PowerChute Network Shutdown v5.0, v5.1

Environment:

VMware vSphere ESXi 7.0.3

Solution:

Do the following steps to ensure PCNS can connect to the ESXi hosts over SSH.

1. Log on to the ESXi host via DCUI.
2. Execute the following command:
3. vi /etc/ssh/sshd_config
4. Comment out or remove the option AcceptEnv.
5. Save and exit using the command :wq!.
6. Restart the SSH service:
7. /etc/init.d/SSH restart

See Broadcom support article. SSH access may fail post upgrade to ESXi 7.0 Update 3d

Released for: Schneider Electric Thailand