Issue
How to extract dump files from PSO processes. This is useful when an exception has occurred.
Product Line
Debug Diagnostic
Environment
PowerSCADA Operation (PSO)
Cause
The Debug Diagnostic Tool (DebugDiag) is designed to assist in troubleshooting issues such as hangs, slow performance, memory leaks or memory fragmentation, and crashes in any user-mode process.
Resolution
While the attached document outlines the procedure with screenshots, below are the steps:
How to extract dump files from PSO processes. This is useful when an exception has occurred.
Product Line
Debug Diagnostic
Environment
PowerSCADA Operation (PSO)
Cause
The Debug Diagnostic Tool (DebugDiag) is designed to assist in troubleshooting issues such as hangs, slow performance, memory leaks or memory fragmentation, and crashes in any user-mode process.
Resolution
While the attached document outlines the procedure with screenshots, below are the steps:
- Download debug diagnostics from: https://www.microsoft.com/en-us/download/details.aspx?id=58210
- Start up the “DebugDiag 2 Collection” application and press “Cancel” on the “Select Rule Type” popup.
- Switch to the “Processes” tab
- Select the “CitectIDE.exe” process, right click and select “Create Full Userdump”
- Select the “CtDraw32.exe” process, right click and select “Create Full Userdump”
- Collect the two dumps from the specified location and send them to support!
Yayımlanma amacı: Schneider Electric Turkey
Yardıma mı ihtiyacınız var?
Ürün seçici
Uygulamalarınız için doğru ürünleri ve aksesuarları hızlı ve kolay bir şekilde bulun.
Teklif Alın
Satışla ilgili sorularınızı çevrimiçi olarak başlatın, bir uzman sizinle bağlantı kuracaktır.
Satış noktaları
Konumunuza en yakın Schneider Electric distribütörünü kolayca bulun.
Yardım Merkezi
Tüm ihtiyaçlarınız için destek kaynaklarını tek bir yerde bulun.
