Goals and Symptoms
Default report packs may not have been installed. When trying to install the report pack via the WebReporter interface the you may see the following error.
Using the SQL Server Management Studio interface to view the following, there should be an event logged in the EventException table in the ION_SystemLog database with the following string:
PowerMeasurement.Reporting.ReportPacks.AssetInstallers.ReportInstallException: Error occurred when installing Asset: Event History Report.rdl ---> PowerMeasurement.Reporting.ReportPacks.AssetInstallers.ReportInstallException: An error occurred installing template 'Event History Report.rdl'. ---> System.InvalidOperationException: Client found response content type of 'text/html', but expected 'text/xml'. The request failed with the error message: -- <html> <head> <title>Server Unavailable </title> </head> <body> <h1><font face=Verdana color=#ff3300>Server Application Unavailable </font></h1> <p> <font face=Verdana> The web application you are attempting to access on this web server is currently unavailable. Please hit the "Refresh" button in your web browser to retry your request. </p> <p> <b>Administrator Note: </b> An error message detailing the cause of this specific request failure can be found in the application event log of the web server. Please review this log entry to discover what caused this error to occur. </p> </body> </html> --. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at PowerMeasurement.Reporting.ReportServer.WebService.ReportingService2005.ListChildren(String Item, Boolean Recursive) at PowerMeasurement.Reporting.ReportServer.MicrosoftReportServer.ListChildren(String item, Boolean recursive) at PowerMeasurement.Reporting.ReportPacks.AssetInstallers.ReportHandler.ItemExist(String parentFolder, String folderName) at PowerMeasurement.Reporting.ReportPacks.AssetInstallers.ReportHandler.CreateReportServerFolder(String reportServerDirectoryPath) at PowerMeasurement.Reporting.ReportPacks.AssetInstallers.ReportHandler.CreateReportServerFolder(ReportDefinition definition) at PowerMeasurement.Reporting.ReportPacks.AssetInstallers.ReportHandler.InstallReport(ReportDefinition definition) at PowerMeasurement.Reporting.ReportPacks.AssetInstallers.ReportHandler.UploadPackReport(ReportDefinition reportDefinition) at PowerMeasurement.Reporting.ReportPacks.AssetInstallers.ReportTemplateAssetInstaller.InstallToTarget() --- End of inner exception stack trace --- at PowerMeasurement.Reporting.ReportPacks.AssetInstallers.ReportTemplateAssetInstaller.InstallToTarget() at PowerMeasurement.Reporting.ReportPacks.AssetInstallers.AssetInstallerBase.Install(Asset asset, String userId, String reportPackName) --- End of inner exception stack trace --- at PowerMeasurement.Reporting.ReportPacks.AssetInstallers.AssetInstallerBase.Install(Asset asset, String userId, String reportPackName) at PowerMeasurement.Reporting.ReportPacks.Uploader.ReportPackHandler.InstallReportPackAssets(String userID) at PowerMeasurement.Reporting.ReportPacks.Uploader.ReportPackHandler.InstallReportPack(String userID) at PowerMeasurement.Reporting.ReportPacks.Uploader.ReportUploadManager.InstallReportPack(Object packName, String userID) at PowerMeasurement.Apps.Web.EEM.Modules.Reports.Upload.UploadReportPack.UploadButton_Click(Object sender, EventArgs e)
This can be caused by one of the following:
* The name of an existing report server contains extended ASCII characters.
* The problem occurs if you rename the "Reports" and " ReportServer" virtual directories.
Refer to the following Microsoft KB article for more information: http://support.microsoft.com/kb/946788
Causes and Fixes
Using the SQL Server Management Studio interface open the CFG_ItemValue table of the ION_Network database.
Locate the following entries under teh Value column and replace the instances of [ServerName] with the actual computer name and [ReporterServer] with the actual ReportServer virtual root name.
For example:
| Before | After |
| http://[ServerName]/IONReportDataService/ReportDataService.asmx | http://IONSERVER/IONReportDataService/ReportDataService.asmx |
| http://[ServerName]/[ReportServer] | http://IONSERVER/ReportServer$ION |
| http://[ServerName]/[ReportServer]/reportservice2005.asmx | http://IONSERVER/ReportServer$ION/reportservice2005.asmx |
| http://[ServerName]/[ReportServer]/ReportExecution2005.asmx | http://IONSERVER/ReportServer$ION/ReportExecution2005.asmx |
Close the table and now try to install the report packs. The report packs should now install successfully.
Legacy KB System (APS) Data: RESL203805 V1.0, Originally authored by DaMi on 10/28/2010, Last Edited by DaMi on 10/28/2010
Related ranges: ION Enterprise V6.0
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