Issue

The customer may need the meter frontdisplayor HMI “username and password”.

Product Lines

EM3500 Series meter

iEM3000 Series meter
CM4000 / CM4
CM3000 / CM3
CM2000 / CM2
PM800 / PM8
PM700 / PM7
PM600 / PM6
PM200 / PM2

PM2000 series meter
PM5000 Series meter
PM8000 Series meter

HDPM6000 HMI

Environment
On-board Password

Cause

Customers improve difficulty to access the meter front display or HMI

Resolution

If needed, the default credentials for the meter’s front display can usually be found in the user manual or in a related article, if they were not provided.

Table 1: Meter model, username and password

Meter Model	Username	Password
EM3500	None	00000
EM3570	None	0010
iEM3000 Series meter	None	0010
CM2000/CM2	None	Starts with “P----" prompts and unique for each meter
CM3000/CM3	None	0000
CM4000/CM4	None	0
PM200/PM2	None	00000
PM600/PM6	None	0
PM700/PM7	None	00000
PM800/PM8	None	0000
PM2000 Series meter	None	0 or 0000 depends on the model
PM5000 Series meter	None	0000
PM8000 Series meter (*)	User1(Administrator) User2 (Viewer)	0
HDPM6000 meter (HMI)	USER	adminpass

Note:

• (*) When entering your username, the meter ignores any leading zeros. For example,

USER1, USER01 and USER001 are all recognized by the meter as USER1.

• Some of the meters are old, obsolete, and unsupported.

Documentation

• CM2000 Series meter: https://www.se.com/us/en/faqs/FA276335/
• CM3000 Series meter: https://www.se.com/id/en/product-range/920-powerlogic-cm3000/#overview
• CM4000 Series meter: https://www.se.com/us/en/faqs/FA360744/
• EM3500 Series meter: https://download.schneider-electric.com/files?p_Doc_Ref=Z206079&p_enDocType=Instruction+sheet&p_File_Name=EM35xx_quick_Z206079-0F.pdf
• EM3570 Series: https://www.se.com/us/en/product-range/61336-powerlogic-em3500-series/#documents
• iEM3000 Series meter: https://www.se.com/us/en/product-range/61273-acti-9-iem3000-series/#documents
• PM200 Series meter: https://www.se.com/us/en/faqs/FA409199/
• PM600 Series meter: https://www.se.com/us/en/faqs/FAQ000244726/
• PM700 Serie meter: https://www.se.com/us/en/product-range/917-pm700-series/?gclsrc=aw.ds&&utm_source=google&utm_medium=cpc&utm_campaign=2025_June_us_serv_sev_google_decision-lead_gen_sem_local_services_ecocare_pmax&utm_term=&gad_source=1&gad_campaignid=22715060821&gbraid=0AAAAADcf1WTk2qkMfGn5yTmTHyRn-6BzX&gclid=EAIaIQobChMI3NzTnJiLkQMVd1R_AB3URDpPEAAYASAAEgIIMvD_BwE#overview
• PM800 Serie meter: https://www.se.com/us/en/faqs/FA351456/
• PM2000 Series meter: https://www.se.com/us/en/product-range/63370-pm2000-series/#products
• PM5000 Series meter: https://www.se.com/us/en/product-range/61281-powerlogic-pm5000-power-meters/?gclsrc=aw.ds&&utm_source=google&utm_medium=cpc&utm_campaign=2025_oct_us_allbu_sustainability_google_consideration_sem_local_schneiderelectric_corebrandrelated_pmax&utm_term=&gad_source=1&gad_campaignid=23142236817&gbraid=0AAAAADcf1WSF2pTLeKvj33I4IsjD8bZNA&gclid=EAIaIQobChMItNTNi5uLkQMVyS7UAR0xEy5eEAAYASAAEgKL3_D_BwE#products
• PM8000 Series meter: https://www.se.com/us/en/product-range/62252-powerlogic-pm8000-power-quality-meters/#products
• HDPM6000 meter HMI: https://download.schneider-electric.com/files?p_enDocType=User+guide&p_File_Name=HDPM6000+HMI+Display+User+Guide_ZL0190-0B..pdf&p_Doc_Ref=ZL0190

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