How to recover from corrupted firmware or unresponsive APC Digital IP KVM - models KVM1116P/R, KVM2116P, and KVM2132P
Issue
The APC Digital IP KVM firmware upgrade has failed or gone awry and the KVM is not functioning properly.
The APC Digital IP KVM is found to be unresponsive or will not boot properly (such as with a blank screen with or without a mouse pointer).
Products
- Rack Accessories - KVM Switches
- KVM1116P/R
- KVM2116P
- KVM2132P
Environment
- All serial numbers
- All firmware versions
Cause
This process should be used to try and recover an unresponsive KVM switch, such as after a failed firmware upgrade or corrupted firmware that causes the KVM not to boot.
Resolution
On the front panel, hold the pinhole Reset button and simultaneously power on the unit. See below for reference.
This will revert the KVM back to factory default firmware version and settings. The unit can then be upgraded to the newest firmware available, found on apc.com/support, through the local console or web interface.
發佈於: 施耐德電機Taiwan
需要協助？
產品選型工具
快速輕鬆地為您的應用找到合適的產品和附件。
取得報價
立即線上提交您的銷售需求，專業團隊將主動聯繫您。
購買地點
輕鬆在您所在地區找到最近的施耐德電機經銷商。
支援中心
在同一位置找到滿足您所有需求的支援資源。