ISSUE | RESOLUTION |
| Following a successful publication, the ComX name has not been upgraded and devices do not appear in the Facility Insights Tree View. | - Refresh the page (F1)
- Sign out and sign back into your Facility Insights account
- Launch the Publication Test again
- Wait 15 minutes and refresh the page again
- Contact Schneider Electric Technical Support
|
| Usage/zone is not reported or is missing from the Consumption Per Usage widget and Consumption Per Zone | - Check that the fields
usage, building, floor, and zone have been properly set in the Facility Insights Settings tab.
Note: The asset Main Meter is not displayed in those widgets. Only 5 assets may be displayed at once. |
| There is no value shown in the Electrical Distribution widget | - Check the box Electrical Distribution Diagram is enabled for one of the devices in the Facility Insights settings tab.
|
| Some widgets are missing values | - Check the Time Range displayed
|
| There is no value shown in the Baseload widget | This widget only displays values from the previous day. |
| The Breaker dashboard is incomplete | Verify the breaker has been properly instrumented with the complimentary module (BSCM for compact NSX) |
| There is no breaker in list of devices | Verify the box entitled is active has been enabled for the relevant breakers in the Facility Insights settings tab. |
| An incorrect device has been configured in the ComX | Use the function Replace the Device in the ComX. Publish data. Data history is preserved. |
