EGX, ECC - web page does not show menu items
Issue
When logging into an EGX or ECC web page, the top information bar is displayed, but the rest of the page is blank.
Product Line
EGX100
EGX200
EGX300
EGX400
PM8ECC
ECC21
Environment
Microsoft Edge
Internet Explorer
Cause
EGX and ECC devices were obsolete prior to Internet Explorer 11 and Microsoft Edge.
Resolution
Microsoft Edge:
1. In Microsoft Edge, open the three dots menu > Settings:
2. Open Default Browser then change "Allow sites to be reloaded in Internet Explorer mode (IE mode)" to Allow.
3. Click Add a page:
4. Add the web page URL of the EGX or ECC:
5. Open the EGX or ECC web page, then click the Internet Explorer icon next to the URL and enable Open this page in Compatibility view:
6. Refresh the page. If it is still blank, it will also need to be added to Trusted sites. Open the Windows Start Menu, then search for and open "Internet Options":
7. Open Security > select Trusted Sites > click Sites:
7. Add the web page URL of the EGX or ECC, and uncheck Require server verification (https:) for all sites in this zone.
Internet Explorer:
1. Open Tools > Compatibility view settings.
2. Add the IP address of the EGX or ECC.
3. Restart Internet Explorer 11 for the changes to take effect.