Getting error "The simulator does not answer" in SoMachine Basic

搜尋常見問題

Issue:
Error "the simulator does not answer" in SoMachine Basic

Product Line:
SoMachine Basic

Resolution:
The simulator in SoMachine Basic uses port 502 so if this port is busy or being used by another software, you will get this error.
Freeing the port from any other software using the same port will fix the problem.

If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:

Support | Schneider Electric Global (se.com)