Issue:
Why does the Camera POD 160A appear to not work with the NetBotz appliance it is connected to?
Product Line:
NetBotz v3 Wall Appliance: 455/456 (NBWL0455/6)
NetBotz v3 Rack Appliance: 450/451 (NBRK0450/1), 550 (NBRK0550), & 570 (NBRK0570)
NetBotz v3 Accessories: Camera POD 160A (NBPD0160A)
Environment:
NetBotz v3 (firmware below 4.6.2)
NetBotz Camera POD 160A
Cause:
Newer NetBotz Camera Pods (NBPD0160A) are running a hardware revision that are not compatible with older NetBotz firmware. This causes the camera to appear failed and not register on the main NetBotz unit.
Resolution:
Updating the NetBotz appliance to firmware version 4.6.2 or later will correct the problem. If you have upgraded or are already running 4.6.2 or later and are still experiencing difficulties, contact technical support.
Please note that this could also happen on a NetBotz 355A or 455A with the on-board camera with firmware prior to 4.6.2..
Verifying NetBotz Appliance Firmware Revision
1) Log into the NetBotz appliance using the Advanced View application.
NOTE: For instructions on downloading Advanced View, see knowledge base FA230223.
2) Select the About tab.
3) The firmware revision will be listed in the Bootstrap Version field.
Upgrade NetBotz Appliance Firmware
Instructions on upgrading a NetBotz appliance firmware can be found within knowledge base FA158254.
Why does the Camera POD 160A appear to not work with the NetBotz appliance it is connected to?
Product Line:
NetBotz v3 Wall Appliance: 455/456 (NBWL0455/6)
NetBotz v3 Rack Appliance: 450/451 (NBRK0450/1), 550 (NBRK0550), & 570 (NBRK0570)
NetBotz v3 Accessories: Camera POD 160A (NBPD0160A)
Environment:
NetBotz v3 (firmware below 4.6.2)
NetBotz Camera POD 160A
Cause:
Newer NetBotz Camera Pods (NBPD0160A) are running a hardware revision that are not compatible with older NetBotz firmware. This causes the camera to appear failed and not register on the main NetBotz unit.
Resolution:
Updating the NetBotz appliance to firmware version 4.6.2 or later will correct the problem. If you have upgraded or are already running 4.6.2 or later and are still experiencing difficulties, contact technical support.
Please note that this could also happen on a NetBotz 355A or 455A with the on-board camera with firmware prior to 4.6.2..
Verifying NetBotz Appliance Firmware Revision
1) Log into the NetBotz appliance using the Advanced View application.
NOTE: For instructions on downloading Advanced View, see knowledge base FA230223.
2) Select the About tab.
3) The firmware revision will be listed in the Bootstrap Version field.
Upgrade NetBotz Appliance Firmware
Instructions on upgrading a NetBotz appliance firmware can be found within knowledge base FA158254.
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