Issue:
When installing Vijeo XD 3.0.20 on top of an existing version of Vijeo XD 3.0, it is possible that you will encounter the error "Error 1316 Account already exists".

Product Line:
Vijeo XD 3.0

Environment:
Windows operating system (version 7, 10)

Resolution:
To prevent this error message from appearing at installation time of the Vijeo XD 3.0.20 hotfix, please remove this registry key:
HKEY_CLASSES_ROOT\Installer\Products\D065E11B2DF81604F86412AACEECD2EF

If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:

Support | Schneider Electric Global (se.com)

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