Issue:
EcoStruxure Opeartor Terminal Expert's dialog boxes are all blank. No text appears in the Windows and the software is unusable.
Product Line:
EcoStruxure Operator Terminal Expert V3.1
Resolution:
When running EcoStruxure Operator Terminal Expert V3.1 in a Virtual Machine, it may be possible that the hardware acceleration for the video card is enabled by default. This particular setting will cause the dialog boxes in EcoStruxure Operator Terminal Expert to appear blank. To resolve this issue, we must disable the hardware acceleration.
Please import the attached Registry file to disable the hardware acceleration in Windows.
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
EcoStruxure Opeartor Terminal Expert's dialog boxes are all blank. No text appears in the Windows and the software is unusable.
Product Line:
EcoStruxure Operator Terminal Expert V3.1
Resolution:
When running EcoStruxure Operator Terminal Expert V3.1 in a Virtual Machine, it may be possible that the hardware acceleration for the video card is enabled by default. This particular setting will cause the dialog boxes in EcoStruxure Operator Terminal Expert to appear blank. To resolve this issue, we must disable the hardware acceleration.
Please import the attached Registry file to disable the hardware acceleration in Windows.
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
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