Issue:
What are the ways to format or reset an APC by Schneider Electric Network Management Card (NMC) back to defaults or factory settings?
Product Line:
NMC2 and NMC3 (AP9630, 31, 35 - AP9640, 41, 43)
Answer:
Sometimes issues may render a network management card unusable and/or inaccessible. APC by Schneider Electric provides ways to resolve such issues. A format on an APC by Schneider Electric NMC is a useful procedure in case of the following :
- A card becomes unresponsive and/or is with a possible corrupted firmware.
- The password for an APC by Schneider Electric NMC has been lost and/or forgotten.
- If an end user wants to reset the card and ALL of its settings permanently to defaults.
A format does not only reset the card but, also attempts to recover from a firmware issue. This procedure is not available on an APC by Schneider Electric NMC 1 (ap9617, ap9618, ap9619) or the legacy ap9606.
Section 1 Manual :
NMC2 (All firmware)
Press and hold the NMC reset button. The LEDs will quickly flash alternating until they turn off completely. This will take approximately 25 to 30 seconds.
Press and hold the NMC reset button. The LEDs will quickly flash alternating until they turn off completely. This will take approximately 25 to 30 seconds.
NMC3 (All firmware)
Press and hold the NMC reset button. The LEDs will quickly flash alternating until you see a solid amber light on the status LED This will take approximately 25 to 30 seconds.
Press and hold the NMC reset button. The LEDs will quickly flash alternating until you see a solid amber light on the status LED This will take approximately 25 to 30 seconds.
Section 2 Through standard command line (SSH / Telnet / Direct Connection ):
NMC2 or NMC3 (All firmware)
- Enter the command line either by Telnet / SSH or Direct Connection (This is also outlined as a part of FAQ FA156064 )
- Once on the APC prompt, issue the "format" command
- The system is going to ask a confirmation. Respond with "YES" to continue or just press ENTER to cancel
- You may issue a "REBOOT" command
- The NMC will take a couple of minutes to complete the reboot and format process
NMC2 (6.X Firmware and above)
- Enter the command line via Direct Connection using Teraterm (This is also outlined as a part of FAQ FA293874 )
- Once on the BM Prompt, issue the command "factory_reset"
- The system is going to ask a confirmation. Respond with "factory_reset_confirm" to continue
- The NMC will take a couple of minutes to complete the reboot and format process
- Issue a "boot" command to return to the normal APC command console
NMC3 (all firmware)
- Enter the command line via Direct Connection using Teraterm (This is also outlined as a part of FAQ FA293874 )
- Once on the BM Prompt, issue the command "format"
- The system is going to ask a confirmation. Respond with "yes" to continue
- The NMC will take a couple of minutes to complete the reboot and format process
- Issue a "boot" command to return to the normal APC command console
If you have any clarifications and/or requests for the above mentioned available information, please feel free to contact us at 1-800-800-4272 or chat with our technical support representatives.
