Who Do I Contact for Geo SCADA Support
Geo SCADA support is offered to customers who have an active support agreement for their Site ID. The support team you should contact is based on your geographic location.
| Country | Email Address |
| Albania Bulgaria Croatia Czech Rep Denmark Estonia Finland Greece Hungary Israel Latvia Lithuania Macedonia the Netherlands Norway Poland Romania Serbia Slovakia Slovenia Sweden Ukraine | aut.csc@cz.schneider-electric.com |
| Italy | it-pronto-contatto@se.com |
| Algeria Bahrain Cyprus Egypt Iran Iraq Jordan Kuwait Lebanon Morocco Nigeria North East Africa Oman Pakistan Palestine Qatar Saudi Arabia SEINT Southern Africa Region Syria Turkey United Arab Emirates Yemen | rtsc-mea@schneider-electric.com |
| Singapore | customercare.sg@schneider-electric.com |
| India Indonesia Japan Malaysia Philippines South Korea Thailand Vietnam | advancedtechsupport.in@schneider-electric.com |
| Australia New Zealand | software.supportpz@schneider-electric.com |
| Canada Guam Mexico Trinidad and Tobago USA | supportRO@se.com |
| Rest of World | supportRO@se.com |
How to Find Your Site ID for Geo SCADA Support
When you contact Geo SCADA Support, the support agent will ask for your Site ID. This number identifies your organization’s support entitlement and allows the team to assist you more quickly. Your Site ID is provided in the documentation supplied by the sales team when you purchase Geo SCADA support. If you can’t locate that document, you can find the Site ID directly in your Geo SCADA system using any of the methods below.
Method 1: Server Status Tool
On the Geo SCADA Expert (GSE) server machine, open the Server Status tool and select General > Information. The Site ID is listed near the top of the page, within the first few rows, as shown below.
Method 2: DBSnapshot Log Files
Open any of the “DBSnapshot” log files. The Site ID appears under the header “01. General Information”, as shown below.
Method 3: DB Log Files
Open any of the “DB” log files. The Site ID is recorded close to the beginning of the file, as shown below.
Method 4: License Details Tool
Open the License Details tool. The Site ID is displayed with your license information, as shown below.
Providing Your Site ID to Support
Once you have located your Site ID using any of the methods above, include it when you submit your request to Geo SCADA Support. Providing it up front helps the support team verify your entitlement and begin working on your request without delay.