Question:
Where can I find any document related to extended warranty coverage of my APC by Schneider Electric offer?
Product Line:
All APC by Schneider Electric Warranty Extension SKUs
Scenario:
Many times, customers will decide to purchase an extended warranty after purchasing an APC by Schneider Electric product and they will want to know the terms and conditions. e.g. What exactly does the extended warranty cover? They will also want to ask if APC by Schneider Electric will replace any hardware components that fail under the extended warranty.
Resolution:
The original warranty period of an APC by Schneider Electric product can be extended over a period of either 1, 3 or 5 year duration, which may vary depending on the SKU and Region.
Please visit APC by Schneider Electric web site and pick the appropriate Country from the "Select your location" window to obtain information for customer support in your region.
Once appropriate Country is selected, search for the SKU of corresponding offer.
Under + Lifecycle Services, select the Warranty Extension option available.
Locate and download the corresponding Statement of Work under the Documents section. (A sample Statement of Work (SOW) can be found within this article.)
Statement of Work will list down features and benefits such as:
- 1 or 3 years of additional product failure coverage for parts repair by shipping out the replacement product while providing a prepaid return shipping label for the failed accessory
- 24x7 Customer Service Support with Toll- Free Call-in Telephone Number (some geographic restrictions may apply).
- Warranty Duration Options
- Assist the Customer in the registration process. An Extended Warranty Service Entitlement will be created, and the Customer will receive a Service Certificate via email.
If you have any clarifications and/or requests for the above-mentioned available information, please feel free to contact us at 1-800-800-4272 or chat with our technical support representatives.
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