How to reset the PowerChute Network Shutdown version 5.2 and above web UI password, username, and authentication phrase.
Issue:
Password error: unable to log on to PowerChute Network Shutdown version 5.2 and above web UI due to unknown username or password.
Or, would like to change the authentication phrase use to communicate with the Network Management Card via the pcnsconfig.ini file.
Product:
PowerChute Network Shutdown (PCNS) Version 5.2
For assistance with resetting the username, password, or authentication phrase for PowerChute Network Shutdown versions 3.X, 4.X, 5.0, 5,1 see Schneider Electric FAQ FA159758 "How to reset the PowerChute Network Shutdown v3.X, 4.X, 5.0 and 5.1 web UI password, username, and authentication phrase."
Environment:
All supported Operating Systems.
Cause:
Lost/unknown username or password for web user interface.
Or ,would like to change the authentication phrase use to communicate with the Network Management Card via the pcnsconfig.ini file.
NOTE: if the password for the PowerChute VMware Virtual Machine is unknown see Schneider Electric FAQ000244469 Steps to reset root password on the AlmaLinux PowerChute Virtual Appliance (VM)
Solution:
To change your username, password or authentication phrase:
On Linux enter from command window enter sudo service PowerChute stop or systemctl stop PowerChute
C:\Program files\APC\PowerChute\group1
On Linux the default path is
/opt/APC/PowerChute/group1
You can also enter the Authentication Phrase user for communications with the Network Management Card
authenticationPhrase= new phrase (note the capital P use with the word Phrase )
On Linux enter from command window enter sudo service PowerChute start or systemctl start PowerChute
The acceptable characters for username and password are:
• the alphabet in both lowercase and uppercase (a to z and A to Z)
• numbers from 0 to 9
• these characters: _!\"#$%&'()*+,-./:;<=>?@^`{|}[]~
The password requires:
• Minimum 12 and maximum 128 characters in length.
• Leading and trailing white spaces in passwords are removed
• Passwords containing a white space are kept
During the installation of PowerChute Network Shutdown, passwords containing UTF-8 special characters may be accepted in the installer UI, but they are not correctly interpreted. This can result in login failures after installation. For more information concerning UTF-8 special characters see Schneider Electric FAQ000277557
"PowerChute Network Shutdown Windows Installer does not handle certain special characters correctly."The username must be between 1–10 characters.
The authentication phrase must be 15–32 ASCII characters.
NOTE: If the username or password do not meet the requirements listed above you will be unable to login to the PowerChute web interface.
For security, the username, password, and authentication phrase lines will be deleted from the pcnsconfig.ini file when the PowerChute service is restarted.
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