This article provides a procedure for troubleshooting email delivery from Geo SCADA through Alarm Redirection. The recommended steps will help test the functionality and isolate potential configuration issues.

Step 1: Set Up a Test Alarm Condition

1. Create a new Group object in your database and add an Internal Digital Point, and an E-mail Action to it.
2. In the Digital Point's properties, navigate to the Digital Point tab. Set State 1 to an Alarm Status with a defined Severity.
3. Go to the Redirection tab of the Digital Point's properties.

• • Set Alarm Redirection Enabled to 'True'.
  • Create at least one Action for the redirection.
  • Set the Delay (e.g., to 15 Seconds) which is the time the redirection remains active before clearing if the condition is met.

Step 2: Configure the Email Action

1. Create a new Email Action object
2. In the action's properties, add a User that is already defined in the Geo SCADA Database and has a valid Email Contact configured.
3. Include a clear test message in the Message body.

Step 3: Trigger the Alarm and Monitor Redirection

1. Change the status of the Internal Digital Point from 0 (non-alarm state) to 1 (alarm state).
2. Simultaneously open the Server Status view and navigate to the Database and then Alarm Redirection Preview.
3. The triggered alarm redirection should appear in the preview list. It should disappear from the list after the configured Delay (e.g., 15 Seconds), assuming the email was sent successfully.

Step 4: Investigate Failure Points

• Scenario A: Alarm Redirection Does Not Clear

If the alarm redirection does not clear from the Alarm Redirection Preview list after the configured delay, it indicates an issue with the Geo SCADA database configuration preventing the action from completing.

• Scenario B: Alarm Clears but Email Fails

If the alarm redirection disappears from the preview list but the recipient does not receive the email, or the event list shows a failure:

• • Check Event Lists: Review the Event Lists for both the Digital Point and the Email Action to check for any failure messages generated during the process.
  • Check Email Server Logs: If available, check the logs on the external Email Server (SMTP server) that Geo SCADA uses. This can help determine if the email reached the server and if the server experienced issues delivering it.

Step 5: Escalate to Geo SCADA Support

If you've confirmed that all preceding troubleshooting steps have been followed and the root cause of the issue remains elusive, you must contact the Geo SCADA Support team.

Before contacting support, prepare the following:

• • DB Logs: Obtain the necessary database logs, making sure to capture the data while the issue is being replicated and noting the precise timestamps.
  • Event List Screenshots: Capture screenshots of the event lists for both the problematic Digital Point and the Email Action.
  • Application File: Have the application configuration file ready for review.
  • System Changes: Be prepared to detail every modification or update made to Geo SCADA or the Operating System before the issue first occurred.

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