What should I do if I encounter technical issues or login problems in mySchneider?
What to do if I can't access my support cases?
If you can't see support cases or can't open them or reply to them this is a bug. Please create a new case if you can. Select Digital Tool Support for the category. If that does not work, then please chat with an agent.
What to do if chat support is missing?
If you do not see the support chat icon on the bottom right side of your screen, then please click on the support link on the top of the page. Here you can create a case to contact an agent. Please select Digital Tool Support
How to troubleshoot log in errors?
When logging in if you have any challenges, please scroll to the bottom of your page. Here you will see a link for Need Help. Click there and complete the contact form.
How do I find a registered UPS from EcoStruxure IT Smart Connect?
If you have registered your UPS and are logging into mySchneider please be aware these are 2 different tools. To find your connected UPS device you will need to go to https://smartconnect.apc.com/welcome
more help: https://community.se.com/t5/SmartConnect/ct-p/ecostruxure-ready-smart-ups?category=ecostruxure-ready-smart-ups&board=whats_new_SmartConnect
I am not able to find the training courses I expected to see. How can I get help?
There are a couple of ways to contact support:
1. Navigate to and select "Support" on the top navigation bar of mySchneider and select "Start Chat" to chat with our tech support team.
2. Select the chat option available on the bottom right area of any mySchneider page.
3. Or, select "Create new case" and enter the necessary information.
I am registering for mySchneider, why can't I see my company in the drop-down selector?
On se.com/myschneider click 'Need help?' on the bottom bar of the page. Choose the option that meets your needs.
I do not see my Reward Points in mySchneider. What should I do?
Rewards points are uploaded periodically to mySchneider when new points become available, which usually takes places quarterly.
There are a couple of ways to contact support:
1. Navigate to and select "Support" on the top navigation bar of mySchneider and select "Start Chat" to chat with our tech support team.
2. Select the chat option available on the bottom right area of any mySchneider page.
3. Or, select “Create new case” and enter the issue regarding not seeing your Rewards Points with a screenshot of the error messages you received.
Whom can I contact if I can't register or log in to mySchneider?
On se.com/myschneider click 'Need help?' on the bottom bar of the page. Choose the option that meets your needs.
What is the preferred browser for mySchneider?
Preferred browsers are Chrome, Edge and Firefox for the optimal mySchneider viewing experience.
Other FAQs about mySchneider;
How do I manage my account and access permissions in mySchneider?
Where can I find training, demos, and performance resources in mySchneider?
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