Power Monitoring Expert (PME) License Return Failed

Issue:

When attempting to return a license, it returns the message "FAILED".

Product Line:
Power Monitoring Expert (PME) 2021
Power Monitoring Expert (PME) 2022
Power Monitoring Expert (PME) 2023
Power Monitoring Expert (PME) 2024

Environment
Power Monitoring Expert Application Server

Resolution

First, follow the resolution found in this article: How to return PME 2021 license online for license configuration tool | Schneider Electric USA. Details below:

1. Open File Explorer and confirm show Hidden Items are checked:
2. ​​​​​Use the above screenshot to verify that the "ProgramData" folder is visible, then navigate to "C:\ProgramData\Schneider Electric\Power Monitoring Expert\License"
3. Delete all the hidden files in this "License" folder

Once that has been completed, navigate to the License Configuration Tool and right click to on the application to Run as Administrator. There should be no license currently activated.

Press the Activate License button and choose which method you would like to use to activate your license. If offline, follow this method: How to Activate Power Monitoring Expert License Offline Using MySchneider Portal | Schneider Electric USA

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