Issue:
Identifying error code in the zeliosoft smart relay software
Product Line:
Relays and Timers
Environment:
Zelio Smart Relays
Resolution:
DC46_86 error appears when Zeliosoft cannot access COM port :
- When COM port is currently used by another application
- When COM port was previously opened but not closed; for example after software crash.
To remedy this issue, it is necessary to check if no other application is using COM1 while Zeliosoft is trying to connect. If it is not the case, it will be necessary to reboot computer in order to force COM port release.
Identifying error code in the zeliosoft smart relay software
Product Line:
Relays and Timers
Environment:
Zelio Smart Relays
Resolution:
DC46_86 error appears when Zeliosoft cannot access COM port :
- When COM port is currently used by another application
- When COM port was previously opened but not closed; for example after software crash.
To remedy this issue, it is necessary to check if no other application is using COM1 while Zeliosoft is trying to connect. If it is not the case, it will be necessary to reboot computer in order to force COM port release.
Released for: Schneider Electric USA
