Verify the drive is receiving a forward run command:
In three- wire control, LI2 is run forward.
This can be done by monitor the logic inputs in Monitoring Menu non - I/O map - IOn - Logic Input State - LIS1 (in the ATV312 it is slightly different. SUP > LIA- > LIS).
If the correct run command is confirmed, then reverse the phasing to the motor by swapping two of the motor leads at the output of the drive, Terminals U/T1-V/T2-W/T3.
NOTE: the ATV312 when using the local keypad command has parameter to select which direction is authorized, or if both are. By default only Forward is enabled in this configuration.
*******
If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions: Frequently Asked Questions - Schneider Electric (se.com)
If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance: Support | Schneider Electric Global (se.com)