Troubleshooting tab not available under Device Diagnostics in ION Setup

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Issue:
Troubleshooting tab does not show under Device Diagnostics in ION Setup

Product Line:
ION Setup 3.0

ION Setup 3.2

Environment:
Software

Cause:
ION devices do not immediately display the Troubleshooting tab under Device Diagnostics in ION Setup

Resolution:
The device diagnostic window has three tabs are as follows: Communication >> General >> Troubleshooting
To access "Troubleshooting", you must hold CTRL then left click on the Device Diagnostics icon. This will open the Device Diagnostics window with all three tabs available.

Device Diagnostics shown without Troubleshooting Tab

Device Diagnostics highlighted

Device Diagnostics after CTRL + Left Click on Device Diagnostics icon