Issue:
How can TCSM cable driver errors caused by major Windows updates be resolved?

Resolution:
Symptoms of this issue include:

• SoMove not being able to connect to a drive
• Properties of the TCSM cable driver displaying an error such as Code 39, Code 28, Code 48 or similar

These can be resolved by following the instructions in the attached document.

If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:

Frequently Asked Questions - Schneider Electric (se.com)

If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:

Support | Schneider Electric Global (se.com)

Released for:Schneider Electric USA