Issue

When running Vijeo Designer Runtime on various non-Schneider Electric branded Industrial PC, the first prompt that appears is "brand registry not matched":

Product Line

Vijeo Designer Runtime

Environment

Non-Schneider branded Windows-based Industrial PCs:

Known iPC models affected: Pro-face PS6000, Pro-face PS5000, Pro-face PS4700, Advantech PPC-3190

Resolution

The solution is to change two BIOS settings.

The steps are as follows:

1. Power down the unit

2. Plug in a standard USB keyboard

3. Power on the unit

4. Enter the BIOS settings (press the DEL or ESC key repeatedly at startup)

5. In the BIOS settings screen, using the Arrow Keys to navigate through the menus. Change settings with [+] and [-] keys.

6. Navigate to the Advanced Tab

7. Turn OFF CSM (Compatibility Support Module)

8. Navigate to the Security Tab

9. Turn ON Secure Boot

10. Hit F4 to Save & Exit

If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:

Frequently Asked Questions - Schneider Electric (se.com)

If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:

Support | Schneider Electric Global (se.com)

Released for: Schneider Electric USA