1. Where to find the virtual assistant?

The virtual assistant is a robot using artificial intelligence that is located in the bottom right-hand corner of your screen when you are logged into your mySchneider account. To ask a question, click on the green balloon icon.

2. What needs does the virtual assistant meet?

The virtual assistant can meet 4 types of requirements:

• • Product selection based on a reference or a short description
  • Aid for the substitution of a reference which is no longer sold
  • Give you the price and availability of a product based on a reference or a short description
  • Give you the status of your order and the related documents: invoice, returns, delivery note, tracking and proof of delivery.

Note: If you do not have access to order tracking and the price and availability tool, the virtual assistant will not be able to help you and will offer to chat with a live chat agent.

3. How does the virtual assistant work?

The virtual assistant takes the information that is available in mySchneider and uses it to answer your questions. It cannot therefore provide you with information that is not available on mySchneider or that goes beyond its area of expertise.

4. How do I access the virtual assistant?

For the virtual assistant to understand your request correctly, you need to make short sentences and go to the basics.

• • If you are looking for a product, indicate its part number or a brief description such as "high-power circuit breaker". Prefer the reference which will be better understood by the robot.
  • If you ask him to substitute a product (for example, part number A9A26924), simply write "substitute A9A26924".
  • If you are looking for the price and availability of a product, proceed in the same way as for the product search, i.e. with a reference or even a brief description. Prefer the reference which will be better understood by the robot.
  • If you want to check the status of your order, type your order number or product reference. To view and download your documents, write your order number or the reference of the document you are looking for. If you are looking for a particular document, such as the invoice, write "invoice: order ID".

5. I want to talk to an agent, how?

There are three ways to chat with an agent:

• • Click on "Other request" in the section of the virtual assistant so that it can transfer you to one of our agents.
  • Click on the 3 points at the top right of the virtual assistant section, then click on "Chat with an agent".
  • Write “Chat with an agent” in the virtual assistant chat.

Please note: outside the opening hours of the Customer Contact Center, the virtual assistant will ask you to create your request online on mySchneider so that it can be processed when our agents return.

1. 1. Where to find the virtual assistant?

The virtual assistant is a robot using artificial intelligence that is located in the bottom right-hand corner of your screen when you are logged into your mySchneider account. To ask a question, click on the green balloon icon.

1. 1. What needs does the virtual assistant meet?

The virtual assistant can meet 2 of your requirements, which are:

• • • Product selection based on a reference or a short description
    • Aid for the substitution of a reference which is no longer sold.

1. 1. How does the virtual assistant work?

The virtual assistant takes the information that is available in mySchneider and uses it to answer your questions. It cannot therefore provide you with information that is not available on mySchneider or that goes beyond its area of expertise.

1. 1. How do I access the virtual assistant?

For the virtual assistant to understand your request correctly, you need to make short sentences and go to the basics.

• • • If you are looking for a product, indicate its part number or a brief description such as "high-power circuit breaker". Prefer the reference which will be better understood by the robot.
    • If you ask him to substitute a product (for example, part number A9A26924), simply write "substitute A9A26924".

1. 1. I want to talk to an agent, how?

There are three ways to chat with an agent:

• • • Click on "Other request" in the section of the virtual assistant so that it can transfer you to one of our agents.
    • Click on the 3 points at the top right of the virtual assistant section, then click on "Chat with an agent".
    • Write “Chat with an agent” in the virtual assistant chat.

Please note: outside the opening hours of the Customer Contact Center, the virtual assistant will ask you to create your request online on mySchneider so that it can be processed when our agents return.

You will therefore have understood that in order to access the various functions of the virtual assistant, you need to be logged in to your mySchneider account
If you don't have an account, here's the link to register —> mySchneider App