UPS LifeCycle | Return | Warranty | Replace Battery & UPS
What do you need help with?
What do you need help with?
Where did you buy your APC product from?
Additional information can be found in our Return & Warranty Policies.-
Diagnostic Solutions
Use our diagnostic FAQ's to find and fix issues.
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APC Online Store
If you made a purchase from the APC Online Store within the last 30 days and would like to obtain a refund, we’ve got you covered. To initiate your refund, click on the chat link below, then select > APC Online Store Support. For quicker assistance, please have the Serial # and web order # available.
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Partner or Reseller
In case you made your purchase through one of our Partners or Reseller, kindly reach out to them directly to review your return options.
We’re happy to provide technical assistance for your product. Simply choose one of the following options.
Additional information can be found in our Return & Warranty Policies.-
Find a Solution
Diagnostic Solutions
Use our diagnostic FAQ's to find and fix issues.
Check Warranty Status
Use the warranty lookup tool link below to verify your products warranty status
Warranty Lookup Tool
Enter your Serial number (not the UPS model number) to search for Limited Factory Warranty or purchased Extended Warranty. If you do not see any warranty dates, click on the registration link. It can take up to 10 days to see your product warranty dates.
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Consider an Extended Warranty
Why? Protect your investment
- 24/7 technical support
- Free shipping on replacement parts
- Free replacement Battery (if EOL)
- Affordable warranty extension options
How?
Select Extended Warranty Offers
Need help?
Click on the Chat link below, select > Warranties and In-Warranty Replacements. For faster assistance keep your Serial # handy and have your product.
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How to Claim
If our troubleshooting tools haven't resolved your problem and your warranty is still active, then please click the link below to chat with our experts and select > Warranties and In-Warranty Replacements. For faster assistance, keep your Serial # handy and have your product nearby. From here, we we’ll let you know the next steps.
Use our diagnostic FAQ's to find and fix issues.
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If your UPS is 3 - 7 years old
Consider a Replacement Battery Cartridge (RBC)
Why?
Ensure Continued Operations
- Fully assembled with hot-swap instructions
- Postage-paid packaging with instructions for recycling spent batteries
How?
Need help?
Click on the Chat below, select > Choose the right product. For faster assistance keep your Serial # handy and have your product.
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If your UPS is 7+ years old
Consider a UPS Replacement
Why?
Modernize your environment
- Advanced features and technologies
- Greater energy efficiency
How?
Need help?
Click on the Chat below, select > Choose the right product. For faster assistance keep your Serial # handy and have your product.
Verify the Warranty status of your UPS
Enter your Serial number (not the UPS Model number) below to search for Limited Standard Factory or purchased Extended Warranty
For help with a Limited Factory Warranty or Extended Warranty claim, or for general warranty questions, Chat with an expert. Please keep your serial number or proof of purchase handy and have your product nearby for faster assistance.
Terms and Conditions
The details of any limited factory warranty and/or purchased extended warranty which are displayed on the next page are in addition to, and not in place of, any statutory rights that you as a consumer may have under applicable consumer or other laws, including the statutory warranty rights. You as a consumer may also have other rights which vary by country. The limited factory warranty and/or purchased extended warranty does not exclude, limit, or suspend those rights or any rights existing under your purchase contract. Consumers’ statutory rights exist regardless of whether a limited factory warranty or a purchased extended warranty case exists or is claimed.
The warranty information generated by this tool is based on available information which may not be complete or accurate. Whilst this has been provided in good faith, it is our best estimate only and no responsibility or liability is accepted by us in relation to your reliance on the stated warranty duration.
The results generated by this tool are not a confirmation of (i) warranty coverage in Europe or generally or (ii) our consent to any (re-)import of the Product into Europe.
As multiple factors are used to determine the duration and validity of a warranty, please speak with your APC Customer Care Centre to obtain a more accurate indication.
Remember that you are responsible to verify from your supplier that your product originates from the distribution channel authorized by APC to sell into your country/zone (“APC Distribution Channel”). APC reserves the right to refuse any warranty should it be determined that your product was not sourced from the APC Distribution Channel or directly from APC .
