You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
PowerChute Agent not recording lost communications in a serial-to-USB configuration.
Product:
PowerChute Business Edition
PowerChute Serial Shutdown
Environment:
All supported Windows OS
Cause:
When you have the following configuration:
- 940-0272A cable,
- connecting a serial port on the Smart-UPS SC 1500 to a USB port on a server,
- and running with the PL2303 driver from the Prolific company,
- and the cable is disconnected, accidentally or otherwise, then PowerChute is unable to report it as a lost communications event.
(This happens because when the cable is disconnected, the Prolific driver is disabled.)
Solution:
If this happens, you must reconnect the USB plug to the CORRECT USB port on your server and restart the APC UPS Windows service: "APC PBE Agent".
We recommend using a serial-to-serial connection to avoid this issue.
NOTE: If the issue is connecting Smart-UPS SC to Windows OS using the 940-0272A cable, PowerChute Agent does not discover the UPS. Please see Kbase FA283834
Released for: Schneider Electric Vietnam
