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Issue:
NetBotz HID door handles will not latch when used on the NetShelter Colocation or SV cabinets.
Product Line:
NetShelter SX Colocation, NetShelter SV
Environment:
All versions and serial ranges.
Cause:
The hasp which ships with the HID door handles will not work on the NetShelter SX Colocation or NetShelter SV cabinets.
Resolution:
Replacement hasps for the NetShelter SX Colocation and SV cabinets are now included with the HID door handle. The original hasp must be removed and replaced.
NetBotz HID door handles will not latch when used on the NetShelter Colocation or SV cabinets.
Product Line:
NetShelter SX Colocation, NetShelter SV
Environment:
All versions and serial ranges.
Cause:
The hasp which ships with the HID door handles will not work on the NetShelter SX Colocation or NetShelter SV cabinets.
Resolution:
Replacement hasps for the NetShelter SX Colocation and SV cabinets are now included with the HID door handle. The original hasp must be removed and replaced.