You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
Installing PowerChute Software using Simple Signaling and an Active Management Technology serial port causes an Immediate Shutdown of the Operating System (and restarting results in another shutdown).
Product Line:
PowerChute Serial Shutdown
PowerChute Business Edition version
Environment:
Active Management Technology (AMT) ports. These ports are often available on HP machines.
Cause:
The Intel Active Management Technology (AMT) ports are used for Out-of-Band Management.
Solution:
Reboot the OS in Windows Safe Mode and then uninstall PowerChute. Reinstall PowerChute using another COM port or a USB port.
Installing PowerChute Software using Simple Signaling and an Active Management Technology serial port causes an Immediate Shutdown of the Operating System (and restarting results in another shutdown).
Product Line:
PowerChute Serial Shutdown
PowerChute Business Edition version
Environment:
Active Management Technology (AMT) ports. These ports are often available on HP machines.
Cause:
The Intel Active Management Technology (AMT) ports are used for Out-of-Band Management.
Solution:
Reboot the OS in Windows Safe Mode and then uninstall PowerChute. Reinstall PowerChute using another COM port or a USB port.
Released for: Schneider Electric Vietnam
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales enquiry online and an expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Centre
Find support resources for all your needs, in one place.
