{}

Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.
Search FAQs
You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Data Center Expert | Why does StruxureWare not accept my One Time passcode?

Issue
StruxureWare Data Center Expert is not accepting my One Time passcode.

Product Line
StruxureWare Data Center Expert (DCE)

- Basic Appliance (AP9465)
- Standard Appliance (AP9470)
- Enterprise Appliance (AP9475)
- Virtual Appliance (AP94VMACT)

StruxureWare Central (SWC)
InfraStruXure Central (ISXC)

Environment
StruxureWare Data Center Expert (all versions)
StruxureWare Central (all versions)
InfraStruXure Central (all versions)

Cause
SturuxureWare / EcoStruxure Data Center Expert requires a 64 character license key that is created at EcoStruxure IT Entitlements portal at https://ecostruxure-it-entitlements.se.com/ by combining the passcode and the Data Center Expert's MAC address.


Resolution:

The Passcode you receive when purchasing a license key is not the actual license.
Below you will find instructions to convert the passcode to a license key.


1. In a web browser, navigate to EcoStruxure IT Entitlements portal at https://ecostruxure-it-entitlements.se.com/
2. Log in to the site using e-mail and password or register.
3. Follow the instructions located on the Welcome page.

Schneider Electric Vietnam

Explore more
Range:
Articles that might be helpful Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Explore more
Range: