Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.

Search FAQs

You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.

PME Web Application: Server Error in '/reporter' Application.

When a user attempts to open the "Reports" feature in the PME Web Applications they receive the following error.

Server Error in '/reporter' Application.

The log for database 'tempdb' is not available. Check the event log for related error messages. Resolve any errors and restart the database.

Server error screen from reporter application

Product Line:
Power Monitoring Expert 7.7.x
Power Monitoring Expert 8.x

Power Monitoring Expert Web Applications "Reports"

There is an issue with the availability of SQL tempdb database.

Restarting the SQL Server services associated with the PME SQL instance will resolve this problem. The instance associated with a PME is usually named "ION" but could have any name.
  1. Open the Windows Services and locate the SQL Server (ION) service. Right-click on this service and select "restart"
  2. If prompted to restart other services as in the screenshot, click "Yes". This will restart the dependent PME services.
Restarting Ion services
After the SQL Server services have been restarted you will no longer encounter the error noted above, when accessing the "Reports" feature within the PME Web Application.

Schneider Electric Vietnam

Explore more
Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.