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Issue
Certain Smart-UPS models with SMX SKU prefix, 1500VA or less, with UPS firmware 02.2 report UPS: An internal UPS communication fault exists frequentlyvia Network Management Card 2 (NMC2) after upgrading the NMC2 firmware to v6.2.0 or higher.
Events may display similar to below in your NMC2 event log.
01/04/2015 22:00:15 Device UPS: An internal UPS communication fault no longer exists.
01/04/2015 21:01:21 Device UPS: An internal UPS communication fault exists.
01/04/2015 21:00:16 Device UPS: An internal UPS communication fault no longer exists.
01/04/2015 20:01:20 Device UPS: An internal UPS communication fault exists.
01/04/2015 20:00:15 Device UPS: An internal UPS communication fault no longer exists.
01/04/2015 19:01:20 Device UPS: An internal UPS communication fault exists.
01/04/2015 21:01:21 Device UPS: An internal UPS communication fault exists.
01/04/2015 21:00:16 Device UPS: An internal UPS communication fault no longer exists.
01/04/2015 20:01:20 Device UPS: An internal UPS communication fault exists.
01/04/2015 20:00:15 Device UPS: An internal UPS communication fault no longer exists.
01/04/2015 19:01:20 Device UPS: An internal UPS communication fault exists.
Product Line
- Network & Server UPS - Smart-UPS
- SMX model prefix, 1500VA or less
Environment
- UPS models listed above, serial numbers beginning prior to AS1037XXXXXXX
- UPS 02.X firmware version, CBL 1.X
- ID11 (will be along with UPS firmware version)
- NMC2 firmware version sumx APP v6.2.0 or higher
Cause
This is due to a firmware issue with the SMX 1500VA or less, ID11 firmware UPS 02.2, and compatibility with UPS NMC2 reporting in v6.2.0 sumx APP and higher.
Resolution
The SMX UPS (ID11) requires a firmware upgrade to address the communication fault. The special upgrade procedure for this UPS with UPS 02.X and CBL 1.X is available via your local technical support only.