You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue
Controller not taking IP Address
Product Line
SoMachine
Resolution
The most common reason why the IP Address is not assigned to the controller is because the controller already has a Post Configuration loaded. To load a new IP Address to the controller there are two options. One option is to reload the firmware on the controller with a post configuration or you can Process the Communication Settings in SoMachine. You must right-click on the controller and select Process Communication Settings. This will send another post configuration to the controller.
Controller not taking IP Address
Product Line
SoMachine
Resolution
The most common reason why the IP Address is not assigned to the controller is because the controller already has a Post Configuration loaded. To load a new IP Address to the controller there are two options. One option is to reload the firmware on the controller with a post configuration or you can Process the Communication Settings in SoMachine. You must right-click on the controller and select Process Communication Settings. This will send another post configuration to the controller.